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mvftw
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I have Basic Support...

and I know it will NOT Create a Case, but it does Open a Case in the Viewer. But it does NOT have a check box to clear or update it. Is that normal? How do I clear a Basic Support Case?

7 Replies

RE: I have Basic Support...

Hi MVFTW,

It is not clear which version of SupportAssist you are referring to.  We need some additional information to further assist.  

Just so you are aware, the case is opened in Dell back-end systems and only displayed in the SupportAssist UI for reference.  The support team that the case is assigned to will take appropriate action based on the level of support.

Thank You.

RE: I have Basic Support...

good. But scanning is not able to find network

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RE: I have Basic Support...

key gets stuck very often

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RE: I have Basic Support...

scanning is not done completely. Net work not found. key stuck very often

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RE: I have Basic Support...

computer scan erratic. page jumps

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mvftw
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RE: I have Basic Support...

I'm running Support Assist 1.3 for Servers.

No Case was opened, but it comes up in the Case window that it saw a hardware issue. All is good with the server, I would like to remove it from the case list, but there is no check box to update...

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RE: I have Basic Support...

Hi MVFTW,

If you are confident that the server has no issues, you can clear the System Event Log – please review the following section in the SupportAssist 1.3 User Guide: “SupportAssistClearing the System Event Log (SEL)”

Thank You.

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