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pribeiro77
1 Copper

OMSA ERROR

Hello, we have recieved this message :
We attempted to add devices today. However, the following errors occurred. SupportAssist must be able to communicate with these
devices in order to provide the greatest value. Please resolve the issues below to complete the device add process.

SNMP not configured; New version of OMSA available

What does that mean ?

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1 Reply
Community Manager
Community Manager

Re: OMSA ERROR

Hi pribeiro77,

looks like you tried to discover the systems in-band (direct to installed server os), am I right?

In this case you need to setup SNMP in the operating system, then discover it and install OMSA (OpenManage Server Administrator) on the discovered OS.

From then on the system is able to send all the SNMP traps to SupportAssist in order to notify you and create cases if the system is under ProSupport warranty.

Cheers
Stefan

DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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