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Questions on Dell Support Assist 1.7.0.57
I am working on packaging and deploying Dell Support Assist, I have found all the technical documentation on the how and what to do. My questions are more around functionality vs. how to. I did not package and distribute our previous version we were on (1.2.6793.01), but I'm being tasked with updating the legacy version to a newer version and updating some of the settings in the package. So if I'm asking too much in one question I can post in several Community Posts, if needed. Here we go:
1.) In the new version, 1.7.0.57, is there an agent that needs to be deployed with the .msi?
2.) I found the script to verify that each client is registered and successfully communicating to the Dell mothership. Do I need to run this to verify that all of my clients are registered or is there a way to verify they have all come online once new package has been deployed? Script I'm referring to is: InstallandRegistration.ps1
3.) Does the new version 1.7.0.57, allow you to configure the frequency of the hard/software scans that occur periodically like the older version did? Or to suppress driver updating through the application?
4.) I have noticed there is no application shortcut on the Start Menu programs list or a GUI interface to the new version, is that intended? If so, is the scan history no longer available for troubleshooting purposes?
I look forward to any guidance on these questions that anyone can provide.
speedstep
8 Wizard
8 Wizard
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47K Posts
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February 28th, 2018 08:00
There is support for many things but its not free. You need Premium Support Plus
There isn't really an upgrade path. You should remove the old and install the new. The Aulauncher downloads the packages and installs the agent.
You must then register the machine after that.
http://i.dell.com/sites/doccontent/shared-content/data-sheets/en/Documents/dell_premium_support_plus_comparison_chart.pdf
Premium Support Plus includes:
https://www.youtube.com/watch?v=rHwG2SiV04Q
http://topics-cdn.dell.com/pdf/dell-supportassist-pcs-tablets_Deployment%20Guide_en-us.pdf
Dell SupportAssist for PCs and Tablets User’s Guide
PDF HTML
Dell SupportAssist OS Recovery User’s Guide
PDF HTML
Additional documents
Dell SupportAssist for PCs and tablets Deployment Guide PDF HTML
Dell SupportAssist OS Recovery Support Matrix PDF HTML
Dell SupportAssist for PCs and Tablets Release Notes PDF HTML
SupportAssist for PCs and Tablets Release Notes for Managing Business Systems PDF HTML
SupportAssist capabilities
Description
Dell Service entitlements
Basic
Premium Support
ProSupport
ProSupport Plus
Premium Support Plus
Schedule hardware and software scans
You can schedule hardware and software scans depending on your preference.
SupportAssist will perform the scans based on the schedule.
YES
YES
YES
YES
YES
Notify issues detected during a manually-initiated scan and self- dispatch parts1
If a Support Request is created for an issue, an alert is sent to you. If an issue is detected for in-warranty parts, you are prompted to confirm your shipping address to ship the replacement part.
YES
YES
YES
YES
YES
Clean files manually
You can clear temporary, redundant, and other unwanted files from your system.
YES
YES
YES
YES
YES
Tune system performance manually
You can adjust the power settings, registry files, and memory allocations to fine-tune your system performance.
YES
YES
YES
YES
YES
Optimize network connectivity manually
You can optimize network connectivity by adjusting the system settings to have an efficient and reliable network.
YES
YES
YES
YES
YES
Troubleshoot system issues
You can search and fix issues by following the steps provided on the troubleshooting page.
YES
YES
YES
YES
YES
Parts self-dispatch through automated system scans1
If an issue is detected for in-warranty parts, you are prompted to confirm your shipping address to ship the replacement part.
NO
YES
YES
YES
YES
Automated Support Request creation1
If an issue is detected during an automated scan, a Support Request is automatically created and a Technical Support agent contacts you about the solution.
NO
YES
YES
YES
YES