I get an email like this every day from my server: SupportAssist Enterprise is unable to add the device because the device credentials are incorrect, incomplete, or not provided.
But when I go to the server, I cannot fix it. The device collection shows failure, but there is no place to enter credentials.
Is there a manual or human that can explain this?
one question on this, how do you discover your systems? Are you using manual discovery or via an adapter?
Regarding the missing or wrong credentials you maybe use a credential profile with wrong credentials, in this case, update the profile.
Also check, that all your systems use the "correct" credentials, maybe there was a change on one or more systems.