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SeeingEyeIT
1 Nickel

SA-0145 Unable to add device

I get an email like this every day from my server: SupportAssist Enterprise is unable to add the device because the device credentials are incorrect, incomplete, or not provided.

But when I go to the server, I cannot fix it.  The device collection shows failure, but there is no place to enter credentials.

Is there a manual or human that can explain this?

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4 Replies
RoosRafaela
1 Copper

Re: SA-0145 Unable to add device

Hi  I also have the same problem for weeks. Tried many things without results. And there is almost no response from Dell or whatsoever.

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Community Manager
Community Manager

Re: SA-0145 Unable to add device

Hi guys,

one question on this, how do you discover your systems? Are you using manual discovery or via an adapter?

Regarding the missing or wrong credentials you maybe use a credential profile with wrong credentials, in this case, update the profile.

Also check, that all your systems use the "correct" credentials, maybe there was a change on one or more systems.

Cheers
Stefan

DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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DougRitzke455
1 Copper

Re: SA-0145 Unable to add device

I too am , Unable to add device and would just like to delete it from Staging with no luck.

Please advise!

Doug Ritzke

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Community Manager
Community Manager

Re: SA-0145 Unable to add device

Hi Doug,

did you check the things I mentioned above?

Would be nice to know Smiley Happy

Cheers
Stefan

DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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