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fessmm
1 Copper

SA, installation does not end

as mentioned in the title, the installation here does not end. i left it for hours now and it says that its still downloading and installing.. 

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things i already tried:
- i read almost every thread here, still no luck on how to solve this

- i watched the youtube video of dell support, still no luck

- searched the internet, still no luck

any help is appreciated

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8 Replies
fessmm
1 Copper

Re: Support Assist installation does not end

anyone ?

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fessmm
1 Copper

Re: Support Assist installation does not end

pls help

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fessmm
1 Copper

Re: SA, installation does not end

any mods ?

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Community Manager
Community Manager

Re: SA, installation does not end

Hi,

sorry for the late reply i startet today to assist the guys from the english forum.

Please deactivate your Firewall during installation and please remove SupportAssist install entries and install it again.

The following steps can be used to uninstall the older build and do a complete clean-up of files from your laptop. From Step 3 onwards, if the mentioned folders are not present in your system, they can be assumed as already cleaned up.

 

  • From Add/Remove Programs, uninstall “Dell SupportAssist”
  • From Add/Remove Programs, uninstall “SupportAssistAgent”, if you have very old SupportAssist version.
  • Open a Windows Explorer and traverse to below directories and delete the folders completely manually if any leftover files are present.
    1. C:\Program Files\Dell\SupportAssist
    2. C:\Program Files\Dell\SupportAssistAgent
    3. C:\Program Files\Dell\DellDataVault
    4. C:\Program Files (x86)\Dell\SupportAssistAgent

Note: Ignore (x86) in above path, if your system is running a 32-bit OS.

 

  • From Start-> Run type %ProgramData% which will open a window with multiple folders. This is usually a hidden folder.
    1. Select “SupportAssistBusinessClient” folder and delete it.
    2. Select “SupportAssistAgent” folder and delete it, if you have very old SupportAssist version.
    3. Select “PCDr” folder and delete it.
  • From Start-> Run type %appdata% which will open a window with multiple folders. This is also a hidden folder usually.
    1. Select “PCDr” folder and delete it.
  • From Services console, ensure following services are NOT present.
    1. Dell SupportAssist
    2. Dell SupportAssist Agent
    3. Dell Data Vault
    4. Dell Data Vault Wizard
  • From Registry, ensure following keys are NOT present.
    1. HKEY_LOCAL_MACHINE\SOFTWARE\DELL\SupportAssistBusinessClient
    2. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssist
    3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Dell\SupportAssistAgent

Note:- Incase if your Laptop is running a 32-bit OS, ignore the “Wow6432Node” in the above path.

  • Reboot your laptop once after clean up, before installing a new SupportAssist build.

 

regards Martin

PN´s bitte nur auf Anfrage


DellMartin Schiemenz
Community Technologist - Business Client
Social Media and Communities Professional
Twitter | LinkedIn | XINGSupport kontaktieren
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fessmm
1 Copper

Re: SA, installation does not end

still same.

i did everything you wrote

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Community Manager
Community Manager

Re: SA, installation does not end

Hi,

check if all the System requirements fit:

https://www.dell.com/support/manuals/us/en/04/dell-supportassist-pcs-tablets/saaug/minimum-system-re...

If yes please check your firewall and Antivir guard.

 

regards Martin

PN´s bitte nur auf Anfrage


DellMartin Schiemenz
Community Technologist - Business Client
Social Media and Communities Professional
Twitter | LinkedIn | XINGSupport kontaktieren
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fessmm
1 Copper

Re: SA, installation does not end

checked, it fits.

i even had it on my first usage but i uninstalled it accidentally.

can i pm you ?

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Haddick
1 Copper

Re: SA, installation does not end

I too have this problem tried it several times 

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