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16 Posts
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SA, latest version not working
I downloaded the latest version of SA (Support Assist) (Version 2) a few days ago.When I try to open it, it tries to load but won't load properly (icon just continues to flash and flash), with a message that optimization tools are loading.
The same problem occurs when I try to open it as administrator. There is no option to repair this app when I go to Settings. The only 2 options are "modify" or "uninstall"
This new version of Support Assist is installed on both my XPS 8930.
Is any body else having a problem with this latest version? Any advice would be greatly appreciated
sartt
2 Posts
12
May 24th, 2018 15:00
having the same problem.
chrissmurth
1 Rookie
1 Rookie
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16 Posts
5
May 25th, 2018 11:00
Help please!
Now getting an App crash every time I switch the computers on.
Reliability monitor shows a PFOC Content App Crash
Package Full name: DellInc.DellSupportAssistforPCs_3.0.0.0_x64__htrsf667h5kn2
Sagittarius59
15 Posts
3
June 5th, 2018 23:00
We do have the same error every day when checking reliability monitor on a XPS 8930:
Background Task Host not working anymore - with a "MoAppCrash"
Package: DellInc.DellSupportAssistforPCs_3.0.0.0_x64__htrsf667h5kn2
or sometimes
Dell SupportAssist with a POFContentAppCrash
Package: DellInc.DellSupportAssistforPCs_3.0.0.0_x64__htrsf667h5kn2
Is there any help around from DELL staff?
Sagittarius59
15 Posts
1
June 11th, 2018 04:00
The last few days the problem with the Support Assist failures disappeared all of a sudden.
The reliability monitor showed no "MOAppCrash" or "POFContentAppCrash" anymore.
It's interesting that this problem has solved alone without any update on my own since
I made the last post ;-). I just wanted to inform you.
Regards. Chris
ThomasAAT
1 Rookie
1 Rookie
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384 Posts
2
June 11th, 2018 17:00
SupportAssist stopped working on my Alienware 17 R3 and XPS 15 after the latest update. I suspect it was caused by the SupportAssist Update Plugin. I uninstalled SupportAssist, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now.
http://www.dell.com/support/contents/no/no/19/article/product-support/self-support-knowledgebase/sof...
Tomp0uce
2 Posts
0
June 13th, 2018 00:00
Same here. Support assist stopped working suddently after the update (it was working fine from several months) on my Dell xps 9370 on windows 10 pro
When I click on the icon it won't start and don't send any message or warning.
I tried to un install the software. I then performed a fresh install. It worked one time just after the setup, I was 1ble to update my drivers but after a restart it stopped to launch as previously.
Any ideas?
chrissmurth
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1 Rookie
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16 Posts
0
June 13th, 2018 09:00
It seems that there are problems with the new version.
I had a Dell tech in to repair my laptop and he suggested uninstalling Support Assist, and reinstalling again from the Dell website.
After doing this, I still have the same problem with the reliability monitor showing a POFCContextAppCrash.
For the time being, I have just disabled Dell Support Assist and will run it as and when I need to, until Dell comes up with a solution.
After the latest Windows update, I also have a problem with Dell Data Vault Collector, with multiple messages that Dell Data Vault Collector Service has stopped working. I have disabled this too.
Hope that Dell fixes the problem soon!
deepcoder
7 Posts
0
June 13th, 2018 11:00
Whats going on ? I have same problem here..
My laptop has inconsistent working for a while.
and i have xps 9560
Sagittarius59
15 Posts
3
June 14th, 2018 03:00
Many thanks for all your Infos. We again have problems now on our
XPS 8930 Win10 v1803 computers with DELL SupportAssist 2.2.1.23.
This Version installed automaticly June 12th 2018.
Will probably soon deinstall those DELL apps if they do not
work propperly!
What's happening with DELL?
Regards, Chris
mikowa
6 Posts
2
June 14th, 2018 04:00
Same here with XPS 9370.
Still waiting for solution. Reinstall didn't help.
AXEL314
2 Posts
0
June 14th, 2018 11:00
Dell Assist not working for me neither, worked fine about a week ago. Trying to use on my Dell G7, please fix.
terbyte
3 Posts
0
June 15th, 2018 02:00
Re Dell Support Assist latest version not working. Not working either as from 12 June 2018 on my N5030 Windows 7. Was working ok the day before as I ran maintenance checks. Will Dell send a fix for this?
CMACNC
1 Message
1
June 15th, 2018 07:00
Same here - Inspiron 5565. Why is Dell not responding to anyone? Come on Dell!
Toast91
1 Message
2
June 15th, 2018 17:00
Having same problem.
Dell? You out there?
travelady
1 Message
0
June 15th, 2018 20:00
Me also. XPS 8910. Two days now and nothing!! Dell, please fix!