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sshaik
1 Nickel

Support Assist 3.0.1 Not loading features

Since installing latest version, I get a message that Not all SupportAssist features are enabled. I am an Administrator on the machine. This has happened on multiple machines since the update. Any suggestions would be appreciated. Naturally I have tried uninstalling and reinstalling and running as administrator.

4 Replies
RickRockwell
1 Nickel

Re: Support Assist 3.0.1 Not loading features

Same issue but with SA v3.0.2.48 on Latitude E6540 running Windows 10 Pro v1803.  Also cannot use Profile link in upper right hand corner.

Issue does not exist on Latitude E6540 running Windows 7 Pro. nor on T3500 running Server 2012 R2..

kc_yuen
1 Copper

Re: Support Assist 3.0.1 Not loading features

3.0.2. Same here. Time wasted. Seems like there's no solution yet ?

20181215 22.04.06.png

 

MSCII
2 Iron

Re: Support Assist 3.0.1 Not loading features

Same issue on my Inspiron 14-3452 and SupportAssist 3.1.0.142
kisatsu.mizuki
1 Copper

Re: Support Assist 3.0.1 Not loading features

Please Try

1)Uninstall SupportAssist

2)reinstall SupportAssist in Microsoft Store

3)After install, disconnect internet and start SupportAssist

I can open SupportAssist.

After normal start, can connect internet

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