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acroot
1 Nickel

Support Assist identifies drivers that are already installed

Hi there,

when I use the Support website, it automatically identifies drivers that have to be installed. Now it identifies two drivers that are already installed, everytime I use it:

- Intel HECI (ME) Driver, Version 11.6.0.1039, A02

- System-BIOS-Alienware 15 R3/Alienware 17 R4, Version SKL1.1.9_KBL1.1.9

Both drivers are already installed correctly. Can you tell me what's up?

best,

Alex

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22 Replies
Akshay Chadha
1 Nickel

RE: Support Assist identifies drivers that are already installed

Ditto. i'm getting the exact same issue. Rather annoying with the pop ups showing on screen asking to install the same drivers again & again.

Also, SA keeps asking me to register even when I'm logged in.

Would be grateful of someone could address this issue.

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Gwfyarm
1 Copper

RE: Support Assist identifies drivers that are already installed

I was having this problem. Tech Support asked me to take some steps and send them a screen grab, but in the process I seem to have resolved my problem. Here is what I did:

Start Button

type  support assist

run support assist  (not Dell support assist, which seems to be a background task?)

click on drivers button (it showed the culprit plus one other as needing updating)

update everything shown

reboot

run support assist again, and click on drivers

my list was now empty. Wait 24 hrs, reboot, and check support assist again - so far the Intel WiFi driver that I was updating daily with the same version seems to have decided that it is finally up to date.

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Moderator
Moderator

RE: Support Assist identifies drivers that are already installed

Hi acroot,

This is known issue on Dell SupportAssist but this can be fixed from Dell banckend if possible.

can you share below details with me so i can try to resolve your issue.

• SupportAssist UI screenshot where driver is getting populated for update.

• System Service tag

• Current installed BIOS version details with screenshot.

Thanks

DELL-Nikhil K

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Moderator
Moderator

RE: Support Assist identifies drivers that are already installed

Hi Akshay Chadha,

Driver issue is known from Dell SupportAssist but this can be fixed from Dell banckend if possible.

can you share below details with me so i can try to resolve your issue.

• SupportAssist UI screenshot where driver is getting populated for update.

• System Service tag

• Current installed BIOS version details with screenshot.

For Registration issue can you perform registration process one more time and share below log file with me.

Go to C:\ProgramData\SupportAssist\Client\Agent\logs and capture ApplicationLogs folder.

Thanks

DELL-Nikhil K

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Akshay Chadha
1 Nickel

RE: Support Assist identifies drivers that are already installed

Hi Nikhil,

Is there an email id I can send these to you at?

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acroot
1 Nickel

RE: Support Assist identifies drivers that are already installed

Now that the Bios 1.2.0 is released, the issue with the Intel Driver is gone - and now it's always telling me to update the BIOS to 1.2.0.

Still the same issue. Dell Support, can you help?

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acroot
1 Nickel

RE: Support Assist identifies drivers that are already installed

doesn't work. But thanks for the good idea! Smiley Happy

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Akshay Chadha
1 Nickel

RE: Support Assist identifies drivers that are already installed

Still awaiting a revert.

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acroot
1 Nickel

RE: Support Assist identifies drivers that are already installed

can please someone reply?

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