1 Message
3
11564
Support Assist launches by itself then hangs.
Over the last 2 days, I have come back to my computer (G3) and found the Support Assist UI open and not responding. Clicking on it eventually shows Not Responding. Restarting it causes the same results, UI hang and needing to force close the process. Per an old thread I tried repairing and resetting the app via Settings. No success. Any helpful ideas would be appreciated.
revelli
3 Apprentice
3 Apprentice
•
43 Posts
1
June 28th, 2018 16:00
@Technut.Canada and All,
Thanks for your valuable feedback. We heard you and resolved the issue with a hotfix. SupportAssist pushed an update to address “unresponsive SupportAssist application issue (due to missing logo)”. This update happens silently in the background and doesn’t require any user interaction. All systems are expected to get this auto update by end of today,June 28th. Please relaunch SupportAssist and ensure issue is resolved.
PS: Please do not rename logo file any more, issue gets resolved with specified auto update.
Thanks,
Dell – Kumar
John Blackstar
1 Message
1
June 22nd, 2018 18:00
same problem i have experiencing now, what to do? any solution?
donnie1011
3 Posts
1
June 22nd, 2018 19:00
Same with my Alienware 17.........What's the fix please Dell?
Geert Jan
2 Posts
0
June 23rd, 2018 10:00
Same here on both my Dell computers: Precision T1700 and Precision T5810. Ongoing since a few weeks.
Jerry V828
1 Message
1
June 23rd, 2018 11:00
Same thing on my 2 month old Desktop. Where is the fix?
krzysiekD
1 Message
0
June 24th, 2018 06:00
Same here (XPS 15 9560) @DELL-Chris H we need help here
dbb1052
1 Message
1
June 24th, 2018 07:00
Same here. Three different computers (one new) same thing. The window opens and then it just hangs.
Technut.Canada
12 Posts
2
June 24th, 2018 08:00
==========================================================================
In the folder
C:\Program Files\Dell\SupportAssistAgent\bin\Resources\
rename
New-Dell-Logo-White-Small.png
to
New-Dell-Logo-White.png
(just remove the -Small from the end of the file name)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
THIS WORKS!!
Geert Jan
2 Posts
0
June 24th, 2018 08:00
I don't know how you came up with this solution but it works on both Dell's.
Thanks a lot!
Geert Jan
donnie1011
3 Posts
0
June 25th, 2018 03:00
Hi,
No, doesn't work on mine.
Any other suggestions?
Thanks
MarkyMark123
4 Posts
1
June 27th, 2018 06:00
Technut.Canada, that does indeed solve the problem!! Thanks!
SMO56
1 Message
0
June 27th, 2018 17:00
Great! Thank you it worked for me.
donnie1011
3 Posts
0
June 29th, 2018 01:00
Thanks
Works fine now!
corporatemystic
2 Posts
1
July 3rd, 2018 08:00
Have tried relaunching Support Assist and it is still hanging. How can I go about downloading the "hotfix"?
Thank you.
SunshineCoast_Sara
4 Posts
0
July 3rd, 2018 19:00
Have the same issue