We've recently installed OME 22.214.171.1242 and SupportAssist 126.96.36.199945. The connectivity test shows everything green, but every evening at 11pm I'm getting an alert that SupportAssist was unable to connect to OME.
Here is the portion of the log for 11pm:
2015-08-09 23:00:00,037: T0xPHOMEScheduler_Worker-15 NetworkValidationJob INFO Message=[Start : NetworkValidationJob]
2015-08-09 23:00:02,801: T0xPHOMEScheduler_Worker-15 NetworkValidationJob INFO Message=[Network Validation Test Complete...Checking if any test failed]
2015-08-09 23:00:02,807: T0xPHOMEScheduler_Worker-15 NetworkValidationJob INFO Message=[All Network Validation test passed]
2015-08-09 23:00:02,807: T0xPHOMEScheduler_Worker-15 NetworkValidationJob INFO Message=[End : NetworkValidationJob]
2015-08-09 23:00:17,356: T0x50 PhomePluginWCFService INFO Message=[Invoked WCF GetCaseOverviews for all service tags...]
It appears from the log and the connectivity test screen (which shows a timestamp of 11pm for the latest successful test) that nothing is wrong, so why am I getting the alerts?
The alert is being e-mailed to me each evening:
The SupportAssist application has reported the following alerts:
1 of 6 Network Tests
Connectivity Test Type : Dell OpenManage Essentials Service
Issue : SupportAssist is unable to connect to OpenManage Essentials.
Last Verified : 8/11/2015 11:00:00 PM
Additional Information/Action Needed : All SupportAssist capabilities will be disabled until the problem is resolved. Provide the credentials of a user account that belongs to one of the following groups:
• OME Administrators
• OME Power Users
• OME Site Administrators
Hello and thank you for posting your question regarding the daily alert issue.
In order to perform further analysis, I will need the Registration ID from SupportAssist UI which can be obtained by going to Help menu in upper right corner and clicking on About. Registration ID value is displayed after the version. Please email that value to SupportAssist@Dell.com and we will take a look at the logs to see what the potential issues are.
In addition, can you confirm that when you run the connectivity test manually, it always shows green for Dell OpenManage Essentials Service?
Thanks for your response. I've just e-mailed the registration ID as requested. When I do a manual connectivity test it is successful.
Just to provide closure for this forum post, I just wanted to share the outcome of the analysis we performed:
Thank you for working with us and providing the necessary information during the troubleshooting process.