SupportAssist does not start

I can't get it to open either but I keep getting messages on my computer that I should run it.  Becoming a total pain in the butt.

Same here, happened after a Windows Update... 2nd time they  my computer up, gonna deactivate em

Same happened to me, it stopped working after some Windows update. I have uninstalled it and tried to reinstall, now I'm getting the error message "Installer user interface mode not supported".

This definitely happened following the most recent Win 10 updates. Both my laptop and desktop are showing the same symptoms. I keep receiving prompts to run support assist, but then it just opens a screen and shows not responding in the header. To my knowledge the Win 10 update is the only thing that changed on both computers.

Mark me as #6 in this stream... am having the same problem.

Support assist keeps popping up wanting to do its work then freezes.

Same problem here, any solutions?

Hello,

Could you please provide me some of details :

Which type of SupportAssist ? : (Enterprise, Plugin OME, Client)
which version do you have? : (version 1.1 or 1.2.1) 

Could you provide me KB Microsoft installed with Windows Update ?

Thank You

I'm having the same issues as noted above occurring on my XPS 7760 AIO 27 running Windows 10. In my case I am running Support Assist Version 2.2.1.23 and the last two Windows Updates that were applied are KB4284835 and KB4287903. These were applied about the same time so I'm not sure which affected SupportAssist but am assuming it is KB4284835 since that was a cumulative update for Windows 10 while the other update was a security update for Adobe Flash Player. 

I also discovered that Dell Help & Support (version 2.6.1.0) also no longer works. While this application loads (unlike SupportAssist), it does generate continual messages that it is unable to connect to Dell Support. The message text reads: "After a few attempts, Dell Help & Support failed to connect to the service. Do you want to quit?"

Dont know...doesn't say in file description

Anyone try contacting Dell?

Same here - wont load ever since Windows 10 update. I contacted them and they reinstalled it...worked for a few days and then stopped working again. So frustrating

PL

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@SupportAssist Expert wrote:

Hello,

Could you please provide me some of details :

Which type of SupportAssist ? : (Enterprise, Plugin OME, Client)
which version do you have? : (version 1.1 or 1.2.1) 

Could you provide me KB Microsoft installed with Windows Update ?

Thank You

 

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For me it's the Plugin OME.  Not sure which version because the pop-up window doesn't state a version.  Won't get it from sprocket because the program won't fully launch.

Same here...hangs on startup....but keeps asking me to ru

Same here.  Keep getting messages that there are new drivers available on both my Dell computers...and Support Assist doesn't load on either machine.  Does anyone have a solution? Anyone from Dell?