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BillD3

8 Posts

10475

July 9th, 2018 02:00

AW 17 R4, SupportAssist messages to update BIOS

I have updated the BIOS 3 times now from SupportAssist messages but realize now it is having me reinstall the same version repeatedly over the same version

Alienware 17R4

BIOS  Version:  SKL1.3.0_KBL1.2.4

 

Get the same message in my tray every day now, getting annoying.  Any ideas on how to resolve?

 

1 person also has this problem

BillD3

8 Posts

July 25th, 2018 00:00

 

This HAS NOT been resolved.  I reinstalled yet again and am still getting the same urgent update recommendation in SupportAssist.

Le Miklos

3 Posts

July 27th, 2018 11:00

Same problem here. I uploaded it three times - to no avail. Then a Dell Support technician took over control of my machine and did it. To no avail: SupportAssist still asks to urgently update the BIOS to that same version (SKL1.3.0_KBL1.2.4 of June 28, 2018)..

The Dell Support technician wrote later that I would have to reinitialize the system: but that would obviously not solve the issue (the system correctly displays the upgraded BIOS version and since others have the same problem, it is endemic to these machines and/or to the SupportAssist software itself) and cause my system to retrograde to Windows 10 Family, while I had upgraded (freely - and legally) to Pro.

Not to speak of other hardware problems with this machine (Alienware 17R4), like, cover of the keyboard sensitive to my hands and fingers, as if I was touching the touchpad (which I am not). Here too the support spoke of reinstalling Windows, but this is clearly a hardware problem, not a software one!

HFAlex

7 Posts

July 29th, 2018 14:00

Hi.

I did it again, and again... but it simply doesn't work correctly. Everytime I am prompetd to update it again.

What may we do?

Thx in advance.

DroidtilDeath

12 Posts

August 1st, 2018 13:00

Alienware_15R3_17R4_SKL1.3.0_KBL1.2.4.exe is still coming up as an urgent update through Alienware Update too.

Is there a timeframe for the next Bios update?

Dem Crumblies

14 Posts

August 7th, 2018 05:00

Still getting a prompt to install this duplicate BIOS version.

If Dell can't fix it in a timely manner, why not just remove it until it is fixed so people aren't getting prompts to install something  that is already installed?

DELL-Nikhil K

5 Practitioner

 • 

206 Posts

August 7th, 2018 06:00

Hi Dem Crumblies,

We have fix ready for such kind of issue.

For fixing such issues we need below information.

  • System Service Tag
  • Driver Details
    • You have to click on "More Details" link just next to the driver for which you are facing issue.
    • Share all the exact information from pop-up window.
  • What kind of issue you are facing with that BIOS?
    • Is the BIOS getting installed successfully and even then it's getting prompted for installation.
    • Does BIOS installation getting failed ?

Once you share above details I'll raise ticket against the driver team and they will fix this issue.

Thanks

DELL-Nikhil K

 

DroidtilDeath

12 Posts

August 7th, 2018 12:00

 

1 1 Operating System Microsoft Windows 10 Pro (x64) 10.0.17134  
2 1 BIOS BIOS 1.2.4  
3 1 Driver Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #6 - A115 10.1.1.38 A115
4 1 Driver Intel(R) Xeon(R) E3 - 1200/1500 v5/6th Gen Intel(R) Core(TM) PCIe Controller (x4) - 1909 10.1.1.38 1909
5 1 Driver Killer E2500 Gigabit Ethernet Controller 9.0.0.46 E0B1
6 1 Driver High Definition Audio Controller 10.0.17134.1 A171
7 1 Driver Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #5 - A114 10.1.1.38 A114
8 1 Driver Intel(R) Dynamic Platform and Thermal Framework Processor Participant 8.3.10207.5567 1903
9 1 Driver Intel(R) 100 Series/C230 Series Chipset Family LPC Controller (CM238) - A154 10.1.1.38 A154
10 1 Driver Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) 10.0.17134.1 A12F
11 1 Driver Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 5910 10.1.1.38 5910
12 1 Driver Killer(R) Wireless-AC 1550 Wireless Network Adapter (9260NGW) 20.50.0.4 2526
13 1 Driver Intel(R) HD Graphics 630 22.20.16.4836 591B
14 1 Driver NVIDIA GeForce GTX 1080 23.21.13.9125 1BE0
15 1 Driver Intel(R) 100 Series/C230 Series Chipset Family PCI Express Root Port #1 - A110 10.1.1.38 A110
16 1 Driver Realtek Audio 6.0.1.8351 0298
17 1 Driver Intel(R) Display Audio 10.23.0.567 280B
18 1 Driver NVIDIA Virtual Audio Device (Wave Extensible) (WDM) 4.6.0.0 0000
19 1 Driver Intel(R) Chipset Device Software 10.1.1.38  
20 1 Driver Intel(R) Rapid Storage Technology 16.0.2.1086  
21 1 Driver Synaptics Pointing Device Driver 19.2.17.64  
22 1 Driver Kionix KXCNL Freefall Sensor 1.1.5.1  
23 1 Driver Intel(R) Wireless Bluetooth(R) 20.60.0.4  
24 1 Driver Intel(R) HID Event Filter 1.1.0.317  
25 1 Application Alienware Update 3.0.0  
26 1 Application Alienware Digital Delivery 3.5.1004.0  
27 1 Driver Intel(R) Management Engine Components 11.7.0.1054  
28 1 Driver Thunderbolt(TM) Software 16.2.52.250  
29 1 Application Alienware Mobile Connect Drivers 1.2.5640  
30 1 Application Alienware Command Center 4.8.23.0  
31 1 Application Dell Update - SupportAssist Update Plugin 3.3.0.4941  
32 1 Application Alienware On-Screen Display 0.33.0.31

elnutty

2 Posts

August 7th, 2018 16:00

I have the same issue

 

 

DELL-Nikhil K

5 Practitioner

 • 

206 Posts

August 7th, 2018 23:00

Hi DroidthDeath,

Are you serious you have issue with all 30 drivers?

in case you have more driver issues get in touch with DELL Technical Support team.

Thanks

DELL-Nikhil K

 

DroidtilDeath

12 Posts

August 8th, 2018 13:00

No, Smarty-Pants.

This is an xml snapshot created within the Alienware Update v3.0 app. of my entire system.

Support may find a conflict with another driver may be causing the issue so,  I listed as completely as possible, my current build and driver versions.

I converted it to html so as it would be easier to read on this forum.

 

This has been an ongoing issue for over 9 months with multiple posts from multiple people.

Dem Crumblies

14 Posts

August 10th, 2018 05:00

Hi Nikhil,

https://ibb.co/jDobkp

Please see attached image. Today (August 10th around 8:15 AM, I was prompted again to install the BIOS update. I installed it again even though I can plainly see that the BIOS version is exactly the same just for benefit of the doubt since Dell claims the issue is fixed).

I restart my computer and around 8:30 AM, I get another prompt to install the exact same BIOS version - 1.2.4.

Pretty annoying to keep getting that notification, especially when it says it is an urgent update.

Ideas?

DELL-Nikhil K

5 Practitioner

 • 

206 Posts

August 12th, 2018 22:00

Hi Dem Crumblies,

This driver is already identified as issue causing to the customer and for this we have added this under driver blacklist.

can you check "C:\ProgramData\SupportAssist\Client\Agent\Config" the date & timestamp of DriverScanBlackListManifest file and let me know.

I'm not able to attach DriverScanBlackListManifest file here if you can send me your mail id as private message so i'll email it you.

 

 

 

Dem Crumblies

14 Posts

August 13th, 2018 05:00

Hi Nikhil,

 

The file you mentioned, DriverScanBlackListManifest.XML has a date modified of August 10th, 2018 at 7:51 AM.

 

Today (August 13th at around 8:00 AM), I logged in and it is still asking me to install the same BIOS update.

 

I will send you a private message soon.

Dem Crumblies

14 Posts

August 13th, 2018 06:00

Nikhil's solution of replacing the blacklist file with the Dell provided blacklist file has fixed my issue to anyone else with the same problem.

HFAlex

7 Posts

August 17th, 2018 02:00

Hi Nikhil

I have excatly the same problem of Dem Crumblies.

My "driverscanblacklistmanifest" date is July 7th 2018.

May I you please shre how te get this situation fixed also on my 17R4?

Thx

 

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