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RJNogueira
1 Copper

SupportAssists keeps giving me credencial errors on server

At the moment i am trying to finish configure all my physical servers on SupportAssist but i keep getting the same credential errors on my last 2 servers.

This servers have the same authentication has all the other (user and password) but i cant find a way to solve my problem.

The 2 servers have OMSA 9.2.

One is a PowerEdge R515 and the other is a R200

 

The error is the following:
Last Device Job status - Last refreshed on Apr 17, 2019 5:38:47 PM

SupportAssist Enterprise is unable to add the device xxxxxx because the device type that you selected is incorrect.

Error Code : SA-0135

 

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2 Replies
Community Manager
Community Manager

Re: SupportAssists keeps giving me credencial errors on server

Hi RJNogueira,

this particular error message does not tell you that the credentials are wrong, you simply selected the wrong device type while discovering.

You should choose Server/Hypervisor to get the systems discovered successfully.

sae_device-dropdown.jpgSAE - device drop down list

Let me know if it worked.

Cheers
Stefan

DellStefan Richter
German Community Manager
Brand certified, SMaC Professional
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RJNogueira
1 Copper

Re: SupportAssists keeps giving me credencial errors on server

Hi Stefan
Thanks for your answer, in the SupportAssist Enterprise i have tried to edit the configuration of  both physical servers but without any success. Has you can see in the image the device type is grey-out

Edit account.png

When i was troubleshooting I found the error code on Dell Page, saying that the code SA-0135 is applied when you have invalid credentials.

 

 

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