1 Copper

SupportAssit issue

I am receiving the message below on 5 of my servers:

SA-0140: SupportAssist Enterprise is unable to add the device lctableau1.lc100.net because a connection to the device was unsuccessful.

OME lists all 5 servers as having no issues. I can log onto the IDRAC fine.

I have recently changed the password on the IDRAC account and in SupportAssist in Manage Credentials.

Have I missed updating the password somewhere else?


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1 Reply
Community Manager
Community Manager

Re: SupportAssit issue

Hi dls65,

updating the profiles is just one step, you may also re-create the OME adapter with the new profiles and re-discover the systems.
This should do the trick.



DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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