Highlighted
thrawn42
Copper

Supportassist problem with sql inserts

Hello,

we are running supportassist as an openmanagement plugin.

The supportassist plugin was running fine for some time, but looks like something breaks and don't know what it is.

Anyone got an idea what we can do?

Thanks

GetInventoryJob ERROR Message=[Error Getting Inventory JOb : could not insert: [Dell.Services.PHome.Objects.Persistable.AssetOverview][SQL: INSERT INTO "AssetOverview" (DeviceId, IPAddress, ServiceTag, WarrantyStatus, CaseStatus, DeviceType, Model, EventSource, DiagnosticStatus, LastDiagnosticRunTime, CaseId, CaseTitle, CaseCreationDate, CaseOverviewCaseStatus, LastTimeCaseOverviewUpdated, DeviceTypeDescription, LastUploadTime, DiagsToolType) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?); select last_insert_rowid()]]

0 Kudos
1 Reply

RE: Supportassist problem with sql inserts

Please try restarting SupportAssist service.

I would suggest to contact TechSupport so they can access your system for further troubleshooting and obtain the necessary logs and data as needed.

0 Kudos