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Unable to register Support Assist Enterprise

Hello, 

 

I am not able to finish the registration for a SupportAssist Enterprise installation. 

It seems I am not able to connect to the sites mention on page 31 of the installation manual: 

https://apidp.dell.com
https://api.dell.com/
https://is.us.dell.com/*
https://downloads.dell.com/*
https://sa-is.us.dell.com/*

Pings do not reply yet they resolve the DNS IP address. 

I do have the system connecting to the web and other resources. 

What do I need to do in order to finish the registration?

 

SupportAssist Enterprise Version: 2.0.10.13 Registration ID: Policy File: 2.0.11 Device Configuration: 2.0.11

 

 

 

 


 

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2 Replies
Community Manager
Community Manager

Re: Unable to register Support Assist Enterprise

Hi YadejaentrarCTM,

please ensure that those pages are not blocked by your firewall. In most cases, this is the reason why it does not complete.

Cheers
Stefan

DellEMCStefan Richter
Community Manager
Brand certified, SMaC Professional
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irivnmg4031
1 Copper

Re: Unable to register Support Assist Enterprise

I received this message SupportAssist Host : WIN-K1GG2ORC37V Service Tag : N/A - Not Applicable Added by Service Tag Host Console Adapter SA-0005: SupportAssist Enterprise is unable to add the device because an attempt to connect to the device is unsuccessful. Console Adapter SA-0005: SupportAssist Enterprise is unable to add the device because an attempt to connect to the device is unsuccessful. Console Adapter SA-0005: SupportAssist Enterprise is unable to add the device because an attempt to connect to the device is unsuccessful. Console Adapter SA-0005: SupportAssist Enterprise is unable to add the device because an attempt to connect to the device is unsuccessful. HOw
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