The release date on the driver was April 2nd and updated 2 Jul. You might check for the device and see what version it is currently running.
Chipset drivers can be confusing since they seem to have the same description for different actual devices.
Support assist has had problems in the past by recommending a driver that was already installed.
The install log should have some type of return code as to successful or not. If it is saying can get some path, perhaps an anti-virus is involved.
I don't know if seeing the log would help, but it is a text file, you could delete anything you think might be personal. I do not know if you could send it to me directly in a private message.
Saltgrass
4 Operator
•
4.3K Posts
1
July 3rd, 2019 17:00
The release date on the driver was April 2nd and updated 2 Jul. You might check for the device and see what version it is currently running.
Chipset drivers can be confusing since they seem to have the same description for different actual devices.
Support assist has had problems in the past by recommending a driver that was already installed.
The install log should have some type of return code as to successful or not. If it is saying can get some path, perhaps an anti-virus is involved.
I don't know if seeing the log would help, but it is a text file, you could delete anything you think might be personal. I do not know if you could send it to me directly in a private message.
Mooz80
2 Posts
1
August 19th, 2019 06:00
Hi,
Did you found a solution to stop Support Assist prompting for the update? (Intel-Chipset-Device-Software-Driver_KK6C2_WIN_10.1.17903.8106_A07_01.EXE).
Same issue here. Marked as installed, but shows the update as available every day...
Thanks