XPS 15, SA, Windows 1903, BAD_POOL_CALLER

* See the sticky

This is a strange problem that I understand is an issue. I do not have any BSOD on Windows 1903. I updated my Aleinware 17 R3 and XPS 15-L501x when the 1903 was offered in Windows Updates. I ran the SA on both shortly after the update and no BSOD.

I have to add that I have set all the (three) Dell Data Vault process to manual and stopped them from running automatically. They are known to give issues like freezing and in some cases BSOD's. You can give it a try if you don't want to wait for a official solution from Dell or Microsoft.

If you do so, make sure to set these services to manual after every update of the SA program. The revert back to Automatic after each update.

How to open Windows Services Manager

this is a widespread issue - see existing thread

chenks76,

Per the sticky,

"* If your PC model is on the approved list above, Dell is investigating the SA/BSOD (BAD_POOL_CALLER)"

My XPS is on the approved list but is BSOD'ed as soon as I tried to install SA after a clean install. My model is XPS 15 9560. For now I ended up reinstalling the OS to 1903 but no dell SA or any other Dell drivers. love to know when Dell will fix this.

GaryE_NYC,

Click my name and private message me the pc service tag number as well as your registered name, email address, and phone number.

I have DELL XPS 15 59575 and win10 1903 and I have bad pool caller issue. With SA installed it is more frequent but without SA the problem also exists. sometimes I receive BSOD.

UPD: also just received another bsod: driver power state failure, while was trying to update the vega m driver to the last one.. SA was uninstalled before that.. What's happening ?

UPD1: Laptop with this issue is a new one with i7/16GB. I also have another same laptop with i5/8gb onboard and it does not have such issue with 1903.

UPD2: AIDA64 software always gives BSOD on i7 xps15 9575 version... older i5 xps15 9575 laptop - no such issue

Very dissapointed that my brand new dell premium latop can not work correctly

PS: Can not set PM to you, it says that I reached maximum number of PMs for now, but i did not send any pm's yet.

Thank you Jessee..
Looks like issue is solved on my xps 15 9575

Automatic driver update did not help, because:

1. Support assist was unusable because of very often crush while it is installed.

2. Support assist actually did not show that updates needed.

I had different BSOD, even without support support assist. After getting rid from BAD_POOL_CALLER I had sometimes PAGE_FAULT_IN_NONPAGED_AREA or DRIVER_IRQL_NOT_LESS_OR_EQUAL from atikmdag.sys

What did I do:

1. Remove support assist.

2. Download and install all the drivers for my laptop manually. All, except usb/docking stuff that I don't use.

3. Bios was updated to the last one (1.6.1)

4. Changed in bios AHCI instead of RAID.

5. Safebooted to win10 to make it bootable after moving to ahci

6. Installed latest samsung nvme driver (I have 970Evo ssd nvme drive)

7. Installed Intel 630 graphics driver from Intel, the latest one. But Radeon Vega M driver from DELL.

No bsod about a week.

By the way, why DELL do not update Radeon Vega M and Intel 630 graphic drivers? they are very old

Also it is an old problem with Intel chipset drivers. Many times I install them from dell update but supportassist detect that they should be updated and propose to download them again

And now I see Dell removed BIOS 1.6.1 update and changed it back to 1.5.1.. why ? Bugs found? Do I need to downgrade to 1.5.1 ?

bitebyte,

Click the link below for resolving the bad pool caller error. Also, if the computer is working fine without downgrading the bios then, no need to downgrade.

Windows 10: Resolving a BAD POOL CALLER BSOD against the iRST driver

Click my name and private message me the pc service tag number.