Thank you emkayp! Followed your advise and it resolved Support Assist not responding issue. Yes there were 2 listed under Apps. No wonder it wouldn't work. Anyway, thanks again!
Support Assist not responding on this PC either! Have ran Win10 troubleshooter in hope that could correct the issue. Did not work at all. Notification tells me there are driver updates and one other update. Click the notification and there is no Dell response. Since Support Assist will not fully open I went through Dell Help & Support. There it shows all drivers up to date. It's as if something is caught in a loop. I'm no guru so please help resolve this issue. I count on Support Assist to keep this pc healthy.
I wonder if it could have anything to do with two recent Windows updates? That's when I started having problems with Outlook, Word, Chrome, and eventually, Support Assist.
Hi same as all the others bought a Dell 13 5378 2 in 1 In Aug 2018 , support assist worked. Today it does not working. Is Dell sorting this problem out, We all need a fix
CommissionersAssistant
2 Posts
1
June 20th, 2018 07:00
Thank you emkayp! Followed your advise and it resolved Support Assist not responding issue. Yes there were 2 listed under Apps. No wonder it wouldn't work. Anyway, thanks again!
aka619ASH
1 Message
0
July 4th, 2018 23:00
Uninstall and reinstall. I just did it, and it works!
https://www.dell.com/support/contents/us/en/04/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
grisly
1 Message
4
June 19th, 2018 06:00
Same with me. ..
Dliv
5 Posts
2
June 19th, 2018 16:00
Last two days for me it has not worked
travelynnn
5 Posts
1
June 19th, 2018 20:00
Mine is not responding either. Now what??
emkayp
3 Posts
1
June 19th, 2018 23:00
I ran into this issue today as well.
I think my solution (listed in another thread) may work though. Take a look: https://www.dell.com/community/SupportAssist/Stuck-on-Drivers-amp-Downloads/m-p/6098632/highlight/true#M10331
CommissionersAssistant
2 Posts
3
June 20th, 2018 06:00
Support Assist not responding on this PC either! Have ran Win10 troubleshooter in hope that could correct the issue. Did not work at all. Notification tells me there are driver updates and one other update. Click the notification and there is no Dell response. Since Support Assist will not fully open I went through Dell Help & Support. There it shows all drivers up to date. It's as if something is caught in a loop. I'm no guru so please help resolve this issue. I count on Support Assist to keep this pc healthy.
Cara44
1 Message
0
June 20th, 2018 09:00
Same here
TadhgG
1 Message
0
June 20th, 2018 22:00
I wonder if it could have anything to do with two recent Windows updates? That's when I started having problems with Outlook, Word, Chrome, and eventually, Support Assist.
imaduk
1 Message
0
June 21st, 2018 11:00
Same problem but the aforementioned fix worked for me as well. Still 10 minutes of my life I'm not getting back. You owe me, Dell!
Ralph 5378
1 Message
0
June 22nd, 2018 02:00
Hi same as all the others bought a Dell 13 5378 2 in 1 In Aug 2018 , support assist worked. Today it does not working. Is Dell sorting this problem out, We all need a fix
DomPolski
1 Message
0
June 22nd, 2018 04:00
Same thing at this end. What's up Dell??
SunEye393
1 Message
0
June 22nd, 2018 07:00
Hi...
Just Uninstall The Support Assist From "Add And Remove Programs" (Completely Uninstall It From Program Files Dell Folder Also) & Restart The PC.
Then,
Locate "Dell Help And Support" It Is In The Start Menu "Dell" Folder
Open It,
Click On Support Assist And Download It And Just Install...It Worked For Me
If It Workes For U Then Please Reply...
xDan
1 Message
0
June 22nd, 2018 13:00
same here
80s XT
1 Message
1
June 22nd, 2018 16:00
This is not related or Oracle or Norton, as I have neither, but it's doing the same thing as described by everyone.
It does say something like "subscription expired" or similar. I am running a Dell XPS tower with Win 7 on it.
Funny, I never even used this app until about 6 months ago or less.
Hmmm. Wondering if does any good when it tests everything?