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supportAssist do not send case
Hi,
supportAssist version 2.2.0 for OpenManage Essentials do not send case when PowerEde Server disk was broken..
we have verified sending mail from the server itself and it is correct.
Test of connectivity over "supportAssist Server Dell" is OK,
Task disk broken LOG: C:\Program Files (x86)\Dell\Dell Integrated Support\logs
log-file.txt20170907
017-09-07 16:56:52,039: T0xPHOMEScheduler_Worker-1 OMEQueryJob INFO Message=[Done querying OME for alerts...]
2017-09-07 17:00:00,039: T0xPHOMEScheduler_Worker-4 EmailNotificationForFailedDevices DEBUG Message=[EmailNotificationForFailedDevices job is started.]
2017-09-07 17:00:00,164: T0xPHOMEScheduler_Worker-4 EmailNotificationForFailedDevices DEBUG Message=[EmailNotificationForFailedDevices job is ended.]
2017-09-07 17:01:42,539: T0xPHOMEScheduler_Worker-15 GetInventoryJob INFO Message=[Getting inventory Job from OME Job invoked start]
Tab Cases into SupportAssist shows no case.
dave_lal
4 Operator
4 Operator
•
39 Posts
0
September 12th, 2017 12:00
Hi Sergio,
Can you please provide us the full log so we can better understand the alerts that were processed.
You can friend me and email it or if you feel more comfortable, contact Dell Technical Support and have them open up a case.
Thank You.
Sergio Ruiz
2 Posts
0
September 13th, 2017 01:00
Please,
To what email address can I send the logs?
Regards