supportAssist do not send case

Hi,

supportAssist version 2.2.0 for OpenManage Essentials do not send case when PowerEde Server disk was broken..

we have verified sending mail from the server itself and it is correct.

Test of connectivity over "supportAssist Server Dell" is OK,

Task disk broken LOG: C:\Program Files (x86)\Dell\Dell Integrated Support\logs

log-file.txt20170907

017-09-07 16:56:52,039: T0xPHOMEScheduler_Worker-1 OMEQueryJob INFO Message=[Done querying OME for alerts...]
2017-09-07 17:00:00,039: T0xPHOMEScheduler_Worker-4 EmailNotificationForFailedDevices DEBUG Message=[EmailNotificationForFailedDevices job is started.]
2017-09-07 17:00:00,164: T0xPHOMEScheduler_Worker-4 EmailNotificationForFailedDevices DEBUG Message=[EmailNotificationForFailedDevices job is ended.]
2017-09-07 17:01:42,539: T0xPHOMEScheduler_Worker-15 GetInventoryJob INFO Message=[Getting inventory Job from OME Job invoked start]

Tab Cases into SupportAssist shows no case.