wishtobeMrEMC
3 Argentium

symmetrix DMX 4 LUN Creation error

   Dears,

While creating LUN on DMX4 , the following error has been reported. please kindly guide me what causing this error.

PROBLEM DESCRIPTION:
------------------------------------
The following error encountered while creating a LUN on DMX 4 xxxx
06/06/2011 09:58:20.927  32592  32764     {
06/06/2011 09:58:20.943  32592  32764       form meta from dev 06B0 config=Striped, stripe_size=1920;
06/06/2011 09:58:20.943  32592  32764       add dev 06B1:06B5 to meta 06B0, protect_data=FALSE;
06/06/2011 09:58:20.943  32592  32764       form meta from dev 06B6 config=Striped, stripe_size=1920;
06/06/2011 09:58:20.943  32592  32764       add dev 06B7:06BB to meta 06B6, protect_data=FALSE;
06/06/2011 09:58:20.958  32592  32764       map dev 06B0 to dir 8C:1  lun=2C2;
06/06/2011 09:58:20.958  32592  32764       map dev 06B0 to dir 9C:1  lun=2C2;
06/06/2011 09:58:20.958  32592  32764       map dev 06B6 to dir 8C:1  lun=2C3;
06/06/2011 09:58:20.958  32592  32764       map dev 06B6 to dir 9C:1  lun=2C3;
06/06/2011 09:58:20.974  32592  32764     }
06/06/2011 09:58:24.474  32592  32764     Submitting configuration changes..........................Submitted.
06/06/2011 09:58:24.802  32592  32764 EMC:SYMCONFIGURE          iSymConfigChangeCont iSymConfigChangeControl:
session_id = 1
06/06/2011 09:58:33.380  32592  32764 EMC:SYMCONFIGURE          cfgLogSymmwinError   cfgSwValidate call to sil
sw_DoSymmWinService for SWS_CONFIG_VALIDATE failed with code: SWRS_ERR
06/06/2011 09:58:33.927  32592  32764 EMC:SYMCONFIGURE          cfgSwValidate        SID xxx config
server msg:     0x40002789: You have 7 boards of size 32GB, the number of boards of each
size must be even to allow physical mirroring.
06/06/2011 09:58:33.927  32592  32764     VALIDATE failure: The configuration change VALIDATE failed. Please s
ee the SYMAPI log file for more information
06/06/2011 09:58:33.927  32592  32764     Validating configuration changes..........................Failed.
06/06/2011 09:58:33.943  32592  32764 EMC:SYMCONFIGURE          iSymConfigChangeCont iSymConfigChangeControl:
session_id = 1
06/06/2011 09:58:35.349  32592  32764     Closing configuration change request......................Closed.
06/06/2011 09:58:38.990  32592  32764     Terminating session with configuration server.............Done.
06/06/2011 10:00:19.255   6580   7208 EMC:ECC                   iSymTierGet           (SYMAPI_C_NO_TIER_FOUND)
06/06/2011 10:00:27.129   6308  31776 EMC:ECC                   emcSetupLunMaskSessi Skipping call to emcSymLo
ckSym
06/06/2011 10:02:15.160   6308  31776 EMC:ECC                   emcSetupLunMaskSessi Skipping call to emcSymLo
ckSym
06/06/2011 10:02:36.222   6580   7220 EMC:ECC                   iSymTierGet           (SYMAPI_C_NO_TIER_FOUND)
06/06/2011 10:02:45.066   4864   5308 EMC:EVTdaemon             SymFastQuery         emcOptimizerResponseDataP
eek() - timed out waiting for response mailbox update
06/06/2011 10:02:45.082   4864   5308 EMC:EVTdaemon             SymFastQuery         The Optimizer UNKNOWN Con
trol operation on SYMID:000292601706 FAILED (1591).
06/06/2011 10:02:45.082   4864   5308 EMC:EVTdaemon             iSymFastQuery        Calling Optimizer interna
l routine emcNewOptmzrStatusGet failed (SYMAPI_C_OPTMZR_REQUEST_TIMEOUT)
06/06/2011 10:04:11.784   6308  31776 EMC:ECC                   emcSetupLunMaskSessi Skipping call to emcSymLo
ckSym
Tags (2)
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5 Replies
PedalHarder
3 Argentium

Re: symmetrix DMX 4 LUN Creation error

You probably hve a hardware issue on your DMX. Please open a service request and reference EMC KB emc185045

mlee2
3 Argentium

Re: symmetrix DMX 4 LUN Creation error

Hello WishtobeMrEMC,

I suggest opening a Service Call (via Live Chat or via the Web)...

The SYMAPI error message "SID xxx config server msg: 0x40002789: You have 7 boards of size 32GB, the number of boards of each size must be even to allow physical mirroring" suggests a hardware failure (failed memory board).

Refer to solution emc185045.

It is an older article and may not apply but the script failure and error message will need further investigation by EMC support staff (I don't think it is an issue the community can help with ).

Best Regards,

Michael.

mlee2
3 Argentium

Re: symmetrix DMX 4 LUN Creation error

Thanks Jason,

You type faster than I do (or you type a lot less ). I hit "Post Message" just as your response came up... You are welcome to the points.

Technical Support here suggested contacting the PSE Lab (either a syscall has failed to correctly detect the running memory configuration OR there may be an actually memory card fault).

Regards,

Michael.

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wishtobeMrEMC
3 Argentium

Re: symmetrix DMX 4 LUN Creation error

thank you Jason and Micheal  .. i have already opened a case with EMC .. keep you posted the root cause ..

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RRR
5 Osmium

Re: symmetrix DMX 4 LUN Creation error

It seems you have a failed board indeed. I'd create an official service request and have EMC take a look at this. They should be able to dial in and fix the issue for you.