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Adding support assist fails
Hello,
I'm trying to add support assist to IDRAC 9 enterprise licensed server (FC640) to make tickets automatically upstream. However, registration fails during the second step (Proxy information) with error
Authorization Failed: retry network connection
However I'm not able to see anything being blocked on firewalls out from data center. Where is support assist trying to connect to? IDRAC should be allowed to send packets out from the data center without limitation at this moment.
DELL-Daniel My
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April 24th, 2018 09:00
Hello
It appears to be failing proxy authentication. If you are using a proxy make sure it is properly configured. There are tables in the release notes for the ports.
www.dell.com/support/home/product-support/product/supportassist-enterprise-v1.2/
Thanks