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398058
Can't get Virtual Console working on R710, iDRAC6 v1.95
Hi,
I've searched the forums and Google but can't seem to find a resolution to this issue. Details:
- iDRAC6
- Firmware: v1.95 (was also happening on previous firmware, upgraded to this version to see if it would fix but hasn't)
- R710
- When Launch Virtual Console is selected receive "System Alert - Unknown viewer request: 0"
- Configuration:
- Virtual Console: enabled
- Max sessions: 1
- No active sessions
- Remote Presence Port: 5900
- Video Encryption Enabled: checked
- Local Server Video Enabled: checked
- Plug-in Type: Native
In the instructions it mentions "Note: 64-Bit Active-X plugin is Unsupported on DRAC6 Enterprise". If I attempt to change the Plug-in Type from Native to Java and Apply I am prompted with "System Alert - Please enter unique port numbers". Attempting to change the remote presence port from anything other than 5900 doesn't work - same error. Have tried from different browsers (IE, Firefox) and same issue. Have run racadm dracreset and same issue. Any ideas?
DELL-Daniel My
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6.2K Posts
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May 16th, 2013 09:00
Hello rdenne
I would recommend resetting the DRAC to factory defaults. The command you performed racadm racreset performs a soft reset/restart of the DRAC racadm racresetcfg will reset the DRAC to factory defaults. You will need to reconfigure the LAN settings and user/pass after performing this operation.
Let me know if that does not resolve the issue.
Thanks
DELL-Jeff M
793 Posts
1
May 16th, 2013 17:00
What OS and browser are you using to access the DRAC? Have you used it to access another DRAC before? Sometimes it helps to remove the ActiveX plug-in that was downloaded before so that it will fetch it again. Also make sure that the browser will allow the DRAC to use ActiveX by making it a trusted site and allowing all ActiveX communication. If all that doesn't work, try switching it to Java mode.
rdenne
6 Posts
0
May 16th, 2013 18:00
Thanks Daniel,
The racadm racresetcfg was the way to go. Now I can change launch the Native Virtual Console, change the console to Java, do everything I couldn't do before.
Cheers