jalacce
1 Copper

Dell AssetService appears to be down

Hi,

 The Dell AssetService has been returning a 503 for several days now. Can someone look into it? Thanks!

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8 Replies
efese
1 Copper

RE: Dell AssetService appears to be down

Hello,

I also use this service in many of my scripts, please let me know when it is working again or what a new URL for this service. 

Thank you...

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Julio Sotero
1 Copper

RE: Dell AssetService appears to be down

Hi, I also use this services. Somebody know something?

The web service not working for me too.

Thanks

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PaulCoop
1 Copper

RE: Dell AssetService appears to be down

Hi

I also use this, please can someone confirm if the service has been permanently shutdown or not.

Cheers

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PaulCoop
1 Copper

RE: Dell AssetService appears to be down

Looks like the DNS settings for xserv.dell.com could be messed up?

http://mxtoolbox.com/SuperTool.aspx?action=dns%3axserv.dell.com&run=toolpage

SimonePS
1 Nickel

RE: Dell AssetService appears to be down

We have the same issue in our environment:

during the last few days, only 1 request out of 50 was working and only for a subset of service tags.

Error message is 503 Service Unavailable

Request: POST http://143.166.224.244/services/assetservice.asmx

Status: 503 Service Unavailable

Tags (2)
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PaulCoop
1 Copper

RE: Dell AssetService appears to be down

Not even getting a 503 error anymore, just "This site can't be reached".

I'll understand if Dell want to close this service, but they could have the decency to leave a message on the xserv.dell.com page with an explanation.

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RE: Dell AssetService appears to be down

xserv.dell.com is brought down by Dell, as a replacement please look at http://en.community.dell.com/dell-groups/supportapisgroup/

Single Interface Support Dell’s customer support APIs (application programming interfaces) are designed to connect customers to Dell technical support systems through the customer's existing Help Desk. As IT environments become increasingly complex and diverse, Dell APIs keep technicians in the support system for which they are familiar, minimizing the need for additional training and increasing productivity by consolidating support communications and activities.

API Benefits:

  • Reduce time spent training on a new support interface. 
  • Consolidate product support activities and information into one location.
  • Empower employees to initiate support activities at their convenience.
  • Streamline support communications making employees more productive.

The current portfolio consists of three APIs – (1)Dispatch Request, (2)Warranty Status and (3)Support Case Management. Dispatch API allows customers to dispatch replacement parts while Warranty Status allows customers to check the status of their service tag warranties and Support Case Management allows a customer to create, view, manage and update a support case when issues arise. All of these can be conveniently done through your own Help Desk interface.

 

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stefanie2018
1 Copper

RE: Dell AssetService appears to be down

hi, may i know what is the replacement link now ?

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