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srinath441
1 Copper

Dell Open manager 1311 blank screen

Hi,

I Have installed Dell Open manager on powerEdge R710 with the version of 7.4.0

after that when I have tried to open the browser using http://<servername>:1311 it is showing blank screen

Can anybody help on this.. you can see the attachment of the error

Thanks & Regards,

Srinath

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7 Replies
Moderator
Moderator

RE: Dell Open manager 1311 blank screen

Srinath441,

The first thing I would try is to connecting using the IP, instead of the server name. If you can successfully connect via IP then I would look into an issue with the DNS configuration. Another thing to do is to add the site to the Trusted Sites list on the browser. Also, are you seeing any certificate pop ups?

Let me know what you see.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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srinath441
1 Copper

RE: Dell Open manager 1311 blank screen

Hi Thank you very much for the replay,

I have checked with the IP as well, no luck. same screen is coming in.

Even I have added the IP to the trusted sites of the browser, same screen.

Thanks & Regards,

Srinath

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Moderator
Moderator

RE: Dell Open manager 1311 blank screen

What is the browser you are using?

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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srinath441
1 Copper

RE: Dell Open manager 1311 blank screen

Internet Explorer IE8

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Moderator
Moderator

RE: Dell Open manager 1311 blank screen

Is the server IP currently pingable? Also, verify that the OMSA services on the server are running, they will be labeled starting with DSM.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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srinath441
1 Copper

RE: Dell Open manager 1311 blank screen

Server IP is pingable

and the services that are running are

/etc/init.d/instsvcdrv: line 1589: 32026 Segmentation fault      ${ISVCDD_SBIN_DIR}/${ISVCDD_DCHCFG_EXE} command=getsystype > /dev/null 2>&1
dcdbas (module) is running
dell_rbu (module) is running
/etc/init.d/instsvcdrv: line 1589: 32049 Segmentation fault      ${ISVCDD_SBIN_DIR}/${ISVCDD_DCHCFG_EXE} command=getsystype > /dev/null 2>&1
dsm_sa_datamgrd is stopped
dsm_sa_eventmgrd (pid 18831) is running
dsm_sa_snmpd (pid 18893) is running
dsm_om_shrsvcd (pid 18964) is running
dsm_om_connsvcd (pid 19022 19021) is running

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am28IT05
1 Copper

RE: Dell Open manager 1311 blank screen

I am trying to run omreport chassis or any omreport command its not working.

When I check the status i found this o/p. Please suggest any solution for it.

trspy5e05-a11 ~]# /opt/dell/srvadmin/sbin/srvadmin-services.sh status

/etc/init.d/instsvcdrv: line 1589: 11611 Segmentation fault      (core dumped) $                                                                                        {ISVCDD_SBIN_DIR}/${ISVCDD_DCHCFG_EXE} command=getsystype > /dev/null 2>&1

dcdbas (module) is running

dell_rbu (module) is running

/etc/init.d/instsvcdrv: line 1589: 11637 Segmentation fault      (core dumped) $                                                                                        {ISVCDD_SBIN_DIR}/${ISVCDD_DCHCFG_EXE} command=getsystype > /dev/null 2>&1

dsm_sa_datamgrd (pid 3373 3177) is running

dsm_sa_eventmgrd (pid 3388) is running

dsm_sa_snmpd (pid 3412) is running

dsm_om_shrsvcd (pid 3500) is running...

dsm_om_connsvcd (pid  3442) is running...

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