Dell OpenManage IT Assistant + jre 1.6u10 / jre 1.6u11

Hi,

The automatic prompting is already enabled. (and it was working ok with jre 1.6u7)

Any resolution on this?

I am having the same issues, and it looks like it could be a Java update.

I have 1.6.0.11 installed as well.  Same thing with Firefox.

I have checked that automatic prompting is enabled.

???

Thanks

Instead of setting the ActiveX controls to Prompt, put the ITA server in the trusted site zone, and change all ActiveX security settings to Enable or Allow for that zone. 

Still not working after adding to Trusted Sites and changing all ActiveX settings to enable.  I even tried setting Trusted Sites to "Low".  Login is ok then it starts to show the computer icon in the middle of the screen and then the active X message appears.  It works fine on another computer with Java version 1.6.0_7.

Thanks for the response though.

thnx this fixed the problem

not sure what is disabled when I uncheck "Enable the next-generation Java Plug-in" ?

This solution also worked for me. excellent work.

thanx

Hi Guys,

Unfortunately this solution did not work for me.

When this box is checked, I see the same errors you have described here "Active X..),

When this box cleared, I see the Error pop up saying:

"The session has expired. Log in again.

You can configure the session timeout via Preferences (Web server Properties) from the top navigation bar. If you still see this error; see the online help for more information."

Thing is that when I click on "OK" it brings me to sign on screen and no "preferences" displayed on navigation. Neither can I go there without clicking OK.

Setup info:

IT assistant installed on: Server 2008, IE7.0; java 6 update 11

Also tried to access from remote XP machine with IE 7.0, java 6 update 11 with the same results.

Any ideas?

Thanks,

Alex

If you have IPv6 enabled on the server try uninstalling it and retry. 

Hope this helps.

Bob

Also, try clearing the java cache (from the Java control panel), and clear your IE cache as well.  That helped me.

A few of the issues I had with IE (rather than Firefox, which works after clearing the Next Gen Java plugin, and forcing a clear of the cache) were to do with me missing the bar that asked me if I wanted to download/install/run the ActiveX control..  When I sorted that out, and cleared the cache, all ran fine.

RESULT!. Thanks very much, been pulling whats left of my hair out for days.

I am still having problems. I can get IT assistant to run but when I go to software updates it wants me to add -XMX256M to the parameters of Java. When I do that, IT assistant crashes. I take that parameter out and IT assitant loads again.

I have:

ITA 8.3

Java 1.6 release 11

Windows XP

IE 7

I'm having the same issues with software updates, using Java 1.6u12.  Still unresolved....

OK this attempt 2, after I tried to do a spell check and lost my previous posting. :emotion-12:

I have now got this working on a windows 2008 server running IE7 and I hope my experience helps someone. It was giving the "Session has expired error"

One of my colleagues handed me this issue, and in my usual bravado I said yeah i can sort that for you.... So one and half days later........ I have it sorted I think.. :emotion-5:

OK I found that there were two problems that were causing me issues.

1. The java update issue (as detailed in this thread)

"Open the Java control panel, go to the advanced tab, expand the Java Plug-in node and uncheck the box.  (Enable the next-generation Java Plug-in)"

This problem I solved by either running Java version 1.6.07 or if I needed to run a later version I ensured I had unchecked the "Enable the next-generation Java Plug-in". My preference was to retain 1.6.07.

This issue was present on any client machine running Java 1.6.07+ that I tried to connect to the IT assistant (running on the windows 2008 server). This fixed the issue for all remote clients connecting to IT assistant.

2. IPv6 issues

Now I read above that someone suggested uninstalling IPv6, as far as I am aware in windows 2008, and vista for that matter, you cannot actually uninstall IPv6 but you can disable ipv6 by deselecting it on the properties of each connection. So I went ahead and disabled IPv6 on each connection.... and ...... it did f all. Still no joy.....
So did I give up, yes I did, but I went to the great thinking throne......     Where I sobbed like a lonely madman, surely I could not be defeated..... then an Epiphany came upon me, "can I disable IPv6 in its entirety". I had wasted hours so far so I might as well waste a bit more. I was not convinced but it was worth atry so I hobbled back to my desk (a broken man). So to the tinterweb I went........ And I came across this, now it appears there is no option in the GUI to disable but you can perform a registry change.

• Add the following registry value (DWORD type) set to 0xFFFFFFFF:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters\DisabledComponents

Now I believe this change will pretty much disable IPv6 across the board (That is not completely true but look here for more info). Now the change requires a reboot to be effective. So i rebooted the machine and then tried to connect to IT assistant and low and behold i was in.....

To confirm that I had not made some other change in my search for a solution that was fixing this issue, I removed the registry change and rebooted again. IT assistant again failed to start, so I then then made the registry and rebooted. IT assistant is now working.

To conclude I recommend you are careful disabling IPv6, as further down the road this could come back and bite as there is no obvious indication that IPv6 is disabled across the board. Anyhoo it got it working for me.

Hope this helps someone.