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Last reply by 06-12-2022 Unsolved
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Dell XC730XD-12 IDRAC Issue - Unable to set the Remote Presence Port Virtual Console Fails

Dell XC730XD-12 IDRAC Issue - Unable to set the Remote Presence Port Virtual Console Fails
Was in a session with the idrac and lost connectivity when I reconnected the Virtual Console would not work with JAVA, HTML5, or Native as I cannot set the Remote presence port to 5900, it shows as "undefined".  When I try and set it to 5900 I get a "RAC0507: Unable to find the requested resource. Do one of the following and retry the operation: 1) Turn on the system. 2) Make the resource available."  I thought the user permissions might have gone wonky and see that there are no Local Users showing in User Identification, even the administrator login I used to access the idrac and there is no option to add a new user.  This issue happened during a remote session where the IP address of the server was being changed so now it is out of service.  Have reset the idrac a couple of times.  Update and Rollback do not function either as I was going to upgrade the firmware on the idrac but I get a "RAC0507: Unable to find the requested resource. Do one of the following and retry the operation: 1) Turn on the system. 2) Make the resource available."

Replies (3)
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2 Bronze
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Users looks like this

lpowers_0-1655064899776.png

 

204

Hi we saw the screenshot and it's not a user login, it's admin login. Could you try this? https://dell.to/3MM1r0z


DELL-Young E
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Dell Technologies | Enterprise Support Services
#IWork4Dell

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Dell Technologies
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Are you able to access iDRAC using browser or SSH? Can you reboot the server and check is there any error message related to iDRAC?


Thanks,
DELL-Shine K
#IWork4Dell

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