Systems Management General

[Thorsten_S]

Hi,

we use OMIMSSC to monitor iDRACs via SCOM. Some of the devices we added were discovered successfully, but are missing in the list of monitored systems in the appliance:

Similar device was discovered ok and is listed:

The overview page in the appliance shows 105 devices:

while we see 109 monitored devices in SCOM:

One thing we observe that all of the four additional/missing devices are M640 VRTX. As mentioned some of them show up ok in the appliance, some are not

Why is that and how can we fix it?

Thanks
Thorsten

[Dell-ErmanO]

Hello Thorsten,

Sorry for the issues you are having and for the late response. I consulted with colleagues who might be interested in the subject. I spoke to a colleague and they are reviewing both this topic and that topic https://www.dell.com/community/Systems-Management-General/Credential-profiles-problem-in-OMIMSSC-and... Let's continue the two issues here. 
Could you please send me the following information?
What versions are being used SCOM and the OMIMSSC? Additionally, Could you provide us also have a TSR available from one of the VRTX blades and get a dumplog from the VRTX CMC? You can upload the logs here https://upload.dell.com/ after uploaded logs please let me know about it.

Let us know how it goes!

[Thorsten_S]

@Dell-ErmanOOMIMSSC for Operations Manager v7.2 , SCOM 2019 UR1

I've uploaded the logs as requested

Let me know if you need any more information

Thorsten

[Dell-ErmanO]

Hi, thank you for the information and logs, I am forwarding the information to my colleague. 

Regards,

[DELL-Marco B]

Hello Thorsten,

we are checking with our internal software expert and we will inform you as soon as possible.

Thanks

Marco

[DELL-Marco B]

Hello,

we are working on this case, I will reply later on, I expect to have an answer from the specalist team this week.

Thanks

Marco

[DELL-Marco B]

Hello,

I sent you an email to organize a troubleshooting remote session. Please can you answer and let me know when you are available.

Thanks

Marco