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January 27th, 2020 22:00

Fatal Error - SUU on Windows Server 2019 Core

Hello,

I am trying to run SUU v19.12.0 on my R730 on Windows Server 2019 Core. I start it with suu.cmd -u, but I get the following error message:

 

Spoiler

[Fatal Error] PER730-WIN64-PH2A09D.XML:1:1: Content is not allowed in prolog.
org.xml.sax.SAXParseException; systemId: file:///C:/#CID/DELL_EMC_Server_Update_Utility_19_10_200/./repository/PER730-WIN64-PH2A09D.XML; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.
        at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
        at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
        at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:177)
        at com.dell.suu.cm.CustomBundleXMLGenerator.modifySystemBundleToAddDependencies(CustomBundleXMLGenerator.java:230)
        at com.dell.suu.cm.CustomBundleXMLGenerator.generateXML(CustomBundleXMLGenerator.java:440)
        at com.dell.suu.cm.CustomBundleXMLGenerator.generateBundleXML(CustomBundleXMLGenerator.java:78)
        at com.dell.suu.ui.cli.SystemUpdate.updateCLI(SystemUpdate.java:331)
        at com.dell.suu.ui.cli.SystemUpdate.execute(SystemUpdate.java:182)
        at com.dell.suu.app.IfCommand.execute(IfCommand.java:69)
        at com.dell.suu.app.IfCommand.execute(IfCommand.java:69)
        at com.dell.suu.app.IfCommand.execute(IfCommand.java:69)
        at com.dell.suu.app.IfElseCommand.execute(IfElseCommand.java:78)
        at com.dell.suu.app.IfCommand.execute(IfCommand.java:73)
        at com.dell.suu.app.CommandSequence.execute(CommandSequence.java:79)
        at com.dell.suu.app.IfCommand.execute(IfCommand.java:73)
        at com.dell.suu.app.CommandSequence.execute(CommandSequence.java:79)
        at com.dell.suu.app.OrCommand.execute(OrCommand.java:93)
        at com.dell.suu.app.CommandSequence.execute(CommandSequence.java:79)
        at com.dell.suu.app.SUUMain.execute(SUUMain.java:96)
        at com.dell.suu.app.SUUMain.main(SUUMain.java:388)
 

[Fatal Error] PER730-WIN64-PH2A09D.XML:1:1: Content is not allowed in prolog.org.xml.sax.SAXParseException; systemId: file:///C:/#CID/DELL_EMC_Server_Update_Utility_19_10_200/./repository/PER730-WIN64-PH2A09D.XML; lineNumber: 1; columnNumber: 1; Content is not allowed in prolog.        at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)        at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)        at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:177)        at com.dell.suu.cm.CustomBundleXMLGenerator.modifySystemBundleToAddDependencies(CustomBundleXMLGenerator.java:230)        at com.dell.suu.cm.CustomBundleXMLGenerator.generateXML(CustomBundleXMLGenerator.java:440)        at com.dell.suu.cm.CustomBundleXMLGenerator.generateBundleXML(CustomBundleXMLGenerator.java:78)        at com.dell.suu.ui.cli.SystemUpdate.updateCLI(SystemUpdate.java:331)        at com.dell.suu.ui.cli.SystemUpdate.execute(SystemUpdate.java:182)        at com.dell.suu.app.IfCommand.execute(IfCommand.java:69)        at com.dell.suu.app.IfCommand.execute(IfCommand.java:69)        at com.dell.suu.app.IfCommand.execute(IfCommand.java:69)        at com.dell.suu.app.IfElseCommand.execute(IfElseCommand.java:78)        at com.dell.suu.app.IfCommand.execute(IfCommand.java:73)        at com.dell.suu.app.CommandSequence.execute(CommandSequence.java:79)        at com.dell.suu.app.IfCommand.execute(IfCommand.java:73)        at com.dell.suu.app.CommandSequence.execute(CommandSequence.java:79)        at com.dell.suu.app.OrCommand.execute(OrCommand.java:93)        at com.dell.suu.app.CommandSequence.execute(CommandSequence.java:79)        at com.dell.suu.app.SUUMain.execute(SUUMain.java:96)        at com.dell.suu.app.SUUMain.main(SUUMain.java:388) 

 EDIT: I tried to run suulauncher.exe and to my surprise the GUI actually opened. After I select the components and click Upgrade, it says "Update completed successfully", but the individual components say "The package update has not started". The versions are still the same after running the tool again.

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