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How to repair iDRAC7 after bad firmware update

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Hi all,

Before I start, it should be noted that the warranty has already expired for this machine.

I recently attempted an iDRAC7 firmware update on my Dell R320. I stepped out for a few minutes and when I came back I was greeted with a screen warning me that idrac could not be initialized. If I press F1 a few times, I can manage to boot into the OS. However the fans are quite loud, idrac is completely unresponsive, and the lifecycle controller option is also disabled.

I have already cleared flea power by unplugging the system completely and holding the power button for 30 seconds. I have also attempted clearing nvram by moving the jumper on the motherboard.

I have tried to run the platform specific bootable iso in order to update idrac again, but it seems to wait at "Getting System Inventory ..." until I reboot the machine.

I have also loaded into the SLI bootable iso and attempted to run multiple different versions of the iDRAC firmware update .bin. They all give some error about the system not being compatible.

I have even tried running "racadm fwupdate -d -u -p firmimg.d7" (for multiple different version of the iDRAC firmware) while loaded into the SLI iso at no avail. Something about not being able to perform this action.

I have read some things about updating firmware via console port, but I am not sure how i would go about this, also I don't yet have the required cable.

Is there anything else I can try? Or is my motherboard toast? If I were to buy a new board (probably used from eBay,) would I be able to transfer the iDRAC7 enterprise license from my current board?

Thanks,
Frnot

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Re: How to repair iDRAC7 after bad firmware update

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Hello @Fmot,

 

If you tried all the listed possibilities you described in your first post, then I am sorry, as far as I know the only solution is to replace the Motherboard as the iDRAC is a embedded component on it. In my experience this is the only way to fix the "iDRAC is not ready" error after a failed firmware update.

 

Vivek is right regarding the importance of applying firmware updates taking the version in consideration.

 

Regards.

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 Diego López
 
 Social Media and Communities Professional
 Comunidad Dell | @DellAyudaPro | Eventos en línea

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Re: How to repair iDRAC7 after bad firmware update

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Hello 

From DellEMC Drivers and Downloads, there are multiple steppings of updates in iDRAC. 
Please check from which old version of you iDRAC, you have updated to which target version. You can start by making the right stepping along with BIOS updates as well.

Latest IDRAC Version https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=0ghf4&oscode=ws8r2&produc...

Further Stepping versions to this latest iDRAC version.

VERSION RELEASE DATE IMPORTANCE

2.61.60.60, A0005 Dec 2018Recommended
2.60.60.60, A0025 Jun 2018Recommended
2.52.52.52, A0006 Mar 2018Recommended
2.50.50.50, A0026 Sep 2017Recommended
2.41.40.40, A0014 Nov 2016Optional
2.40.40.40, A0012 Oct 2016Recommended
2.30.30.30, A0030 Mar 2016Recommended
2.21.21.21, A0009 Nov 2015Urgent
2.20.20.20, A0010 Sep 2015Recommended
2.15.10.10, A0025 Jun 2015Recommended
2.10.10.10, A0005 Apr 2015Recommended
1.66.65, A0001 Dec 2014Recommended
1.57.57, A0006 May 2014Urgent
1.46.45, A0002 Oct 2013Recommended

 

Also, you might need to step your system bios incrementally in paring with similar timeframe iDRAC updates.

Latest BIOS Version - https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=7ghmx&oscode=ws8r2&produc...

Further Stepping versions to before the latest BIOS version.

VERSION RELEASE DATE IMPORTANCE

2.6.028 Jun 2018Urgent
2.5.107 Mar 2018Urgent
2.4.207 Apr 2015Recommended
2.3.315 Oct 2014Recommended
2.1.304 Jun 2014Recommended
2.1.203 Mar 2014Recommended
2.0.2210 Dec 2013Recommended
2.0.2126 Nov 2013Recommended
1.6.725 Sep 2013Recommended
1.5.226 Mar 2013Recommended

 

Thanks

Vivek

#iwork4dell

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1 Copper

Re: How to repair iDRAC7 after bad firmware update

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Hi.

The BIOS version is already 2.7.0 (which you do not list.) and I am quite certain the iDRAC version was 2.63.60.62 (which you also do not list) before the botched update. I have multiple R320's that I keep all on the same version, that is how I know the previous iDRAC firmware version.

The only updated available to the other R320's through the lifecycle controller appears to be 2.63.60.62 (which is already installed). Do bad things happen when you flash the same version of the firmware over itself?

Do you have any tips for how to successfully flash the iDRAC firmware version 2.65.65.65? The lifecycle controller is unavailable as is the iDRAC interface. I need another way to force an update on the broken system.

Thanks,
Frnot

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Re: How to repair iDRAC7 after bad firmware update

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Hello @Fmot,

 

If you tried all the listed possibilities you described in your first post, then I am sorry, as far as I know the only solution is to replace the Motherboard as the iDRAC is a embedded component on it. In my experience this is the only way to fix the "iDRAC is not ready" error after a failed firmware update.

 

Vivek is right regarding the importance of applying firmware updates taking the version in consideration.

 

Regards.

logo
 Diego López
 
 Social Media and Communities Professional
 Comunidad Dell | @DellAyudaPro | Eventos en línea

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Re: How to repair iDRAC7 after bad firmware update

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Hi @DiegoLopez 

I'm disappointed to hear it, but I guess there isn't anything to do about it at this point.

I truly do believe the issue is a bug on Dell's part, as I applied the same update on another system with the same hardware configuration and all the same firmware versions. That machine is still happily running. I guess these are the risks you take when you run enterprise hardware without any warranty.

Edit: I forgot to ask, if I get a new motherboard, will I be able to transfer my iDRAC7 enterprise license to the new board?

Thanks for your help,
Frnot

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Re: How to repair iDRAC7 after bad firmware update

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Before you run off and buy anything, have you tried the SD recovery method? If that isn't something you're familiar with, you can review the linked article.

 

https://dell.to/3dqwEWF

#Iwork4Dell
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1 Copper

Re: How to repair iDRAC7 after bad firmware update

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I forgot to mention in the OP, but yes, I have tried flashing the firmware with an SD card. The light on the back of the server doesn't flash like it is in recovery mode. If I recall, it doesn't light up anymore at all.

The only method I haven't tried is flashing it via console. However, I'm not sure how one would go about that. If you think it would be worth trying, I will look into it some more.

Thanks for your suggestion

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