IT assistant softwar update

SNMP is usually the issue. Make sure the trap and security tab are configured with a community name . Also you will need to change the Java heap size . Just follow the link below to set the heap size.

 

http://support.dell.com/support/edocs/software/smitasst/8.0.1/en/ug/softupda.htm#1043338

Hi JamesSz

 

thanks for your Help. i did the following : set the SNMP traps to read and write with the comunity names. edit the Java settings how described. i did the troubleshooting and every thing is ok.

any idea ?:smileymad:

 

Thanks

Go to the task Execution Logs tab, then select the log in top and then the log detail that failed in middle table. Observe the Details of the error message in teh bottom pane (3rd pane below the tables). What does it say? Could you let us know. Usually it provides some clue, like user authentication issue or something like that.

 

Common causes for software update tasks failing are firewall/anti-virus software or incorrect user privileges. Make sure you are specifying a user-name that has administrative access on the managed system and the user-id is fully qualified like (domain\username or host\username, not just "username" ). If the managed server (which you are trying to perform software updates on) is a Linux system, make sure SSH goes through without problem.

 

(I'd rule out SNMP communication issues at this point of time, else the server would not have got discovered and classified under the "Servers" group in the first place. If that is happening, ITA is able to recognize the server without any problems. Again usually BIOS upgrade is quite less likely to help in software update task failing - the usual problems are with managed system authentication).

Hi OMNavigator,

thanks for your helpfull information. i checkt the logs and it says