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2 Posts
0
983
Not able to open /DIS/Device/Devices
Hi,
When I click on "Devices" tab at SupportAssist page I get an error and page shows nothing.
General Information
Dell SupportAssist
Version 2.1.0.72590
127.0.0.1/.../Devices
127.0.0.1/.../Error
2016-04-07 09:41:01,025: T0xPHOMEScheduler_Worker-21 GetInventoryJob.RemoveOldDeviceFromDB INFO Message=[Removing the device from DB]
2016-04-07 09:41:01,025: T0xPHOMEScheduler_Worker-21 GetInventoryJob ERROR Message=[Error removing device from DB: Object reference not set to an instance of an object.]
2016-04-07 09:41:01,025: T0xPHOMEScheduler_Worker-21 GetInventoryJob INFO Message=[Getting inventory Job from OME Job invoked End]
2016-04-07 09:42:44,660: T0x43 PhomePluginWCFService INFO Message=[Invoked WCF GetCaseOverviews for all service tags...]
2016-04-07 09:44:40,995: T0xPHOMEScheduler_Worker-18 CaseQueryJob INFO Message=[Updating cases from the Server]
2016-04-07 09:44:41,010: T0xPHOMEScheduler_Worker-18 CaseQueryJob INFO Message=[Total 294 asset tags for potential case query]
2016-04-07 09:44:41,010: T0xPHOMEScheduler_Worker-18 CaseQueryJob INFO Message=[Need to query 0 assets.]
2016-04-07 09:44:41,010: T0xPHOMEScheduler_Worker-18 CaseQueryJob INFO Message=[Case info stored to the cache]
2016-04-07 09:44:44,666: T0x39 PhomePluginWCFService INFO Message=[Invoked WCF GetCaseOverviews for all service tags...]
2016-04-07 09:45:40,398: T0xPHOMEScheduler_Worker-13 GetInventoryJob INFO Message=[Getting inventory Job from OME Job invoked start]
2016-04-07 09:45:40,445: T0xPHOMEScheduler_Worker-13 GetInventoryJob INFO Message=[OME returned 308 assets]
2016-04-07 09:45:49,831: T0xPHOMEScheduler_Worker-19 OMEQueryJob INFO Message=[Querying OME for alerts...]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 OMEQueryJob DEBUG Message=[OME REST service connected.]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 OMEQueryJob DEBUG Message=[Getting alerts...]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 OMEQueryJob DEBUG Message=[Using LastAlertID: -2147474961]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 OMEQueryJob INFO Message=[Retrieved 30 raw alerts from OME.]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Filtering AlertID=-2147474960
EnterpriseOID=.1.3.6.1.4.1.3183.1.1
TrapID=2715393
EventID=]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Alert -2147474960 passed policy check. Source=.1.3.6.1.4.1.3183.1.1 EventID= TrapID=2715393]
2016-04-07 09:45:49,846: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Filtering AlertID=-2147474958
EnterpriseOID=.1.3.6.1.4.1.3183.1.1
TrapID=2715521
EventID=]
(...)
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Alert -2147474922 failed policy check. Source=.1.3.6.1.4.1.674.11000.1000.100.1 EventID= TrapID=3002]
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Filtering AlertID=-2147474921
EnterpriseOID=.1.3.6.1.4.1.674.10892.5.3.2.5
TrapID=10771
EventID=IOID119]
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Alert -2147474921 failed policy check. Source=.1.3.6.1.4.1.674.10892.5.3.2.5 EventID=IOID119 TrapID=10771]
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Filtering AlertID=-2147474920
EnterpriseOID=.1.3.6.1.4.1.674.10892.5.3.2.5
TrapID=10771
EventID=IOID119]
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 AlertFilter DEBUG Message=[Alert -2147474920 failed policy check. Source=.1.3.6.1.4.1.674.10892.5.3.2.5 EventID=IOID119 TrapID=10771]
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 AlertFilter INFO Message=[Filtered down to 2 Phone Home alerts.]
2016-04-07 09:45:49,862: T0xPHOMEScheduler_Worker-19 OMEQueryJob INFO Message=[Updating database from alerts...]
2016-04-07 09:45:49,955: T0xPHOMEScheduler_Worker-19 OMEQueryJob ERROR Message=[No row with the given identifier exists[Dell.Services.PHome.Objects.Persistable.AssetOverview#101]
at NHibernate.Impl.SessionFactoryImpl.DefaultEntityNotFoundDelegate.HandleEntityNotFound(String entityName, Object id)
at NHibernate.Event.Default.DefaultLoadEventListener.Load(LoadEvent event, IEntityPersister persister, EntityKey keyToLoad, LoadType options)
at NHibernate.Event.Default.DefaultLoadEventListener.ProxyOrLoad(LoadEvent event, IEntityPersister persister, EntityKey keyToLoad, LoadType options)
at NHibernate.Event.Default.DefaultLoadEventListener.OnLoad(LoadEvent event, LoadType loadType)
at NHibernate.Impl.SessionImpl.FireLoad(LoadEvent event, LoadType loadType)
at NHibernate.Impl.SessionImpl.InternalLoad(String entityName, Object id, Boolean eager, Boolean isNullable)
at NHibernate.Type.EntityType.ResolveIdentifier(Object id, ISessionImplementor session)
at NHibernate.Type.EntityType.ResolveIdentifier(Object value, ISessionImplementor session, Object owner)
at NHibernate.Engine.TwoPhaseLoad.InitializeEntity(Object entity, Boolean readOnly, ISessionImplementor session, PreLoadEvent preLoadEvent, PostLoadEvent postLoadEvent)
at NHibernate.Loader.Loader.InitializeEntitiesAndCollections(IList hydratedObjects, Object resultSetId, ISessionImplementor session, Boolean readOnly)
at NHibernate.Loader.Loader.DoQuery(ISessionImplementor session, QueryParameters queryParameters, Boolean returnProxies)
at NHibernate.Loader.Loader.DoQueryAndInitializeNonLazyCollections(ISessionImplementor session, QueryParameters queryParameters, Boolean returnProxies)
at NHibernate.Loader.Loader.DoList(ISessionImplementor session, QueryParameters queryParameters)
at NHibernate.Loader.Loader.ListIgnoreQueryCache(ISessionImplementor session, QueryParameters queryParameters)
at NHibernate.Loader.Loader.List(ISessionImplementor session, QueryParameters queryParameters, ISet`1 querySpaces, IType[] resultTypes)
at NHibernate.Hql.Ast.ANTLR.Loader.QueryLoader.List(ISessionImplementor session, QueryParameters queryParameters)
at NHibernate.Hql.Ast.ANTLR.QueryTranslatorImpl.List(ISessionImplementor session, QueryParameters queryParameters)
at NHibernate.Engine.Query.HQLQueryPlan.PerformList(QueryParameters queryParameters, ISessionImplementor session, IList results)
at NHibernate.Impl.SessionImpl.List(String query, QueryParameters queryParameters, IList results)
at NHibernate.Impl.SessionImpl.List(String query, QueryParameters parameters)
at NHibernate.Impl.QueryImpl.List()
at Dell.Services.Ph.Ome.Persistence.PersistenceManager.GetAssetsForDeviceModel(String deviceModel)
at Dell.Services.PHome.Jobs.OMEQueryJob.RemoveIdracWithServerHavingSameServicetag(List`1 alerts)
at Dell.Services.PHome.Jobs.OMEQueryJob.UpdateDevicesBasedOnAlerts(List`1 alerts)
at Dell.Services.PHome.Jobs.OMEQueryJob.QueryAlerts()
at Dell.Services.PHome.Jobs.OMEQueryJob.Execute()]
2016-04-07 09:45:57,871: T0xPHOMEScheduler_Worker-13 GetInventoryJob DEBUG Message=[Removing All CMC devices where Service Tag is Null or Empty]
2016-04-07 09:45:57,871: T0xPHOMEScheduler_Worker-13 GetInventoryJob INFO Message=[Filtered down to 158 Dell Integrated Support supportable assets.]
Regards,
Rodrigo
rkferreira
2 Posts
0
June 1st, 2016 11:00
Any help ?