OpenManage Integration Microsoft System Center Operations Manager fails test connection

Hi,

Few checkpoints to note:

1. For SCOM 1807, please update the appliance to 7.1.1 using the service pack update. You can download the RPM repository from this link: https://www.dell.com/support/home/en-in/drivers/driversdetails?driverid=xpm43&oscode=w12r2&productcode=poweredge-r730 [OMIMSSC_7.1.1.2125_SCOM_A00.zip]

To create a local repository and use the service pack update feature please refer to the installation guide: https://topics-cdn.dell.com/pdf/server-management-pack-suite-v711_install-guide_en-us.pdf [page 21]

2. Test connection failure can indicate that either the OMIMSSC appliance or the SCOM Server hostname/IP address is not getting resolved. Appliance should be added to the same domain as the SCOM server.

You can perform this verification:

from command prompt of the the SCOM server, type

a. "ping -a "

b. "ping -a "

Connect via SSH to appliance and login with the username "readonly" and the password set during creation of appliance VM. Type below commands:

a. ping

c. ping

3. If you have a gateway server configured in the SCOM setup, please let us know. 

NOTE: Download the Dell EMC OMIMSSC Configuration Management Pack from the OMIMSSC Admin Portal and import this mp into SCOM before performing enrollment. 

Regards,

Anjana

Thanks for the information. I shall work with my team and get back to you. 

Regards,

Anjana

@AnjanaRM thank you for the reply,

First of all I do have a SCOM gateway server. Other than that everything both checks out and both sides are pinging correctly. I also updated to 7.1.1 via the appliance. After all this it still isn't working. 

Rahamim.

Thank you so much.

Hi all,

Just to make it clearer how my network is configured: I have a SCOM server in my LAN and a gateway server in my DMZ network. My SCOM server IP address is 10.84.11.20/16 and my appliance IP is 10.84.0.12/16 (DHCP address). both pinging each other.

Hope this helps.

Okay. As recommended by @bvish please contact support. 

In the succeeding steps after test connection and enrollment, with a gateway server configured setup, ensure that the network in which appliance is setup should be able to access the iDRAC of the Dell EMC servers you would discover using the agent-less Servers and Rack Workstation Monitoring (Licensed) feature (default TCP port 443 on the iDRAC)

Regards,

Anjana

Hi,

any solution to this topic?
My appliance won't connect to SCOM (will not enroll console)...

Are there any spfication on the account, we use in the appliance to connect to SCOM?
I would really appreciate a reply, thanks!

BR Matthias

Hi Matthias,

You can check for the below:

1. Windows credential profile should be created for enrollment. These credentials should be:

a. a domain user of the domain to which SCOM server belongs 

b. Local admin on the SCOM server machine

c. having an administrator role in SCOM

2. Check that the OMIMSSC appliance hostname and IP and SCOM server IP are resolved from each end (please refer to my earlier response in this thread)

3. If you have SCOM gateway server configured, please contact Dell Tech support. 

Regards,

Anjana

Hi @bvish 

I contacted Dell support and they are looking into the matter.

Thanks guys for all your help and sorry I wasn't able to respond sooner.

Rahamim.