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Last reply by 01-25-2021 Unsolved
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11087

PE M620 hangs initializing - iDRAC not ready

Hello,

within a M1000e test enclosure, after a power shortage, some blades (all M620) restarted successfully while some other didn't.

All those which didn't restarted remain at initializing state, while racadm getversion states iDRAC not ready.

Already tried:

- removed and reinserted blade
- CMC failover
- iDRAC Reset from CMC

What else can be done.
Thanks in advance,

FR

Replies (13)
9755

Hi,

Do the blades come up at all or is it just the iDRAC that is not working? Is the blade BIOS up to date?


Thanks,

DELL-Josh Cr
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

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9755

Hi, thanks for answerring.

The blades are stuck with amber led blinking and do not boot (inventory is not complete at CMC level).

I would like to underline that everything was working before power was lost.

BIOS is at the same level of other blades (in the same chassis) that restarted regularly and are now up and running.

Thanks again.

FR

9755

How many blades are affected? Are they under warranty?


Thanks,

DELL-Josh Cr
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

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9756

7 blades out of 16. No warranty at this moment :-(

9756

Can you try swapping the one of the non working ones to a slot with a working one?


Thanks,

DELL-Josh Cr
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

2 Bronze
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9756

Thanks for answerring Josh,

I swapped 2 of the blades (one of those that restarted after the outage and one of those that didn't).
The blades behaviour hasn' changed: the one that didn't start has not started and the other has started.

That would make me think that blades have something broken but this appears very strange to me. All the 7 with same behaviour "just" for having been powered off?

Thanks again.

FR 

9640

Hi, did you find a solution to this? I'm seeing the same symptoms on some of my M620's - iDrac not ready after a reboot even.

8866

Was a solution ever found to this?

I purchased a set of used blades for my home lab and while I have gotten 1 of them to work the other wont as the have this behavior. I know the memory and CPU are good as I have pulled it from the working system. Really hard to troubleshoot something with no access, being that these will not pass the iDRAC init they will not talk to the chassis and are not able to be powered on. I have also performed a virtual reseat and an iDRAC reset to no avail.

CMC shows no issues with the blades that I am not expecting. To get the 2 thus far working I had to do a firmware update on the iDRAC to a compatable version with the VRTX, and then I was able to power on and using the LC perform a full update on the blades. Just looking to do the same on the rest but not able to get past the iDRAC init.

8827

So, for anyone curious as to what I have done to resolve this on a few systems.

While I have had no issues with power or anything, on inserting a number of M620 blades into the VRTX chassis I was receiving an amber light. This light does not provide any details as to the issue to the CMC and the iDRAC never fully initialized so unless you do the physical diagnostics (Removing all removable parts and replacing them.). Being that I know the CPU and memory are good as they came from a fully functional system so the Dual SD card, NDC and RAID cards are what can be removed. After swapping these devices (Happen to have spares.) I was able to get the 2 systems working. one day I will get around to testing out these parts in a working system to drill in on what part it is that has magically stopped working, but figured I would pass along what I had found to get around the amber blade light/error which bricks the blade from functioning.

Thank you, Bill

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