SCOM MP Version 7.2 with OMIMSSC not working

Hello Charlez79,

I'm sorry to see SCOM is not picking up any status changes.

Could you update to OMIMSSC 7.2.1  and check results?

https://dell.to/3mQPtXs

Please let me know how it looks after the update.

Where is the vmware version? I only see the hyper-v.

Why is the repo not updated with the latest version?

https://linux.dell.com/repo/omimssc-scom/latest/

Hello Charlez79,

I discussed this with one of our development engineers and he advised the reason it is not in the repo is that the one I provided was for SCCM and not SCOM as you are using. That was my error, I apologize.

We further discussed the actual issue SCOM is not receiving updates of the health state of the monitored servers, it was advised to contact Support to open a normal service case. It's possible configuration/environment issue or something that needs deep-dived to be understood.

Hi @Charlez79 

Immediately after discovering a device from OMIMSSC dashboard and viewing the device in SCOM state view, you will be able to see initialized health state. After one hour post discovery, health updates will occur. Please check the SCOM state view again. This is by default so as to not overload the SCOM MS with health events from large number of devices at once immediately after discovery (say 100-150 devices)

After this one hour interval, the health polling will be as per the interval configured from the Dell EMC OpenManage Integration dashboard. 

regards,

Anjana

Hi,

After 3 days the health state in SCOM is still healthy for the unhealthy server. Just like after discovery. I will open a case for this as suggested.

Hi,

Opened a case, fist response from Software support was this is a SCOM issue, please contact Microsoft, while not 1 log file was requested or anything. Asked them to look into this issue further, but now almost 1 week further and still no reaction from support.

I wonder why we have premium support?

Hi Charlez79,

we can take a look at why there is no reply yet if we find the service request. Could you please provide the systems service tag and/or the service request number via private message. 
Let's see what we find out about your case.

Hello Charlez79,

Could you private message me your service tag and/or SR number also in case Stefan is not online when you post.

Hello Karl,

Thank you for the case number. I was able to review and looks like Assia emailed you earlier to inform you of the escalation to the backline. Please monitor for updates to that case.

You are not missing anything

Case open for 9 days, and 0,0 feedback.

Not happy!

Hello, we apologize for the wait.

Hi,

I received an with the message that it was forwarded to IPS.

br

Karl 

Hello Karl, 

I checked on the case and your case owner Assia has emailed you an update.  

Did you receive the email this morning?

From: Dell Tech Support [technical_support@dell.com]
Sent: 10/8/2020 3:49 AM
To: karl 
Subject: RE: Dell SR#xxxxxx- [ProNBD][ProNBD][ R440 - TAG#xxxxxx][Software reporting issue]

Hi,

Can someone explain me how the alerting works using the OMIMSSC appliance in combination with SCOM MP 7.2?

I see that when adding a server to the OMIMSSC appliance, the ip of 1 of the proxyMS is added as snmp receiver in the idrac of the server. Are snmp traps sent to the proxyMS? But alerting in Idrac is not turned on???? So what is the point of that?

br