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Updating iDrac firmware from internal HTTP sever

I'm trying to configure my iDracs to update their firmware from an internal HTTP server, but the iDrac updater is saying that it can't access the site.

Using the Dell Repository Manager, I downloaded the iDrac files to a directory and created a catalog file. I copied these all to a web server and configured the iDrac to update from the web server. Watching the web server logs, I can see the iDrac getting the catalog file, but then iDrac errors out saying:

"LC023: Cannot access network share. Check network share access credentials (IP address, user name, password, share type, and so on). Refer to Lifecycle Controller Profile documentation for more details."

What can I do to troubleshoot this?

Thanks.

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6 Replies
Moderator
Moderator

RE: Updating iDrac firmware from internal HTTP sever

Hello

It sounds like a permission issue. If you are using a web server then make sure it is properly configured to allow the connection without credentials. I didn't see mention of the iDRAC you are using. This is the manual for the iDRAC 7/8:

http://www.dell.com/support/home/us/en/04/product-support/product/idrac8-with-lc-v2.05.05.05/manuals

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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2 Bronze

RE: Updating iDrac firmware from internal HTTP sever

The file is definitely being downloaded. From the Apache log file:

10.0.0.1 - - [09/Mar/2017:09:27:18 +0000] "GET /dell/catalog.xml.gz HTTP/1.1" 200 162132 "-" "-"

I can also use curl/wget to manually download the file without issue.

This is on iDrac7s (R720)

GTG

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Moderator
Moderator

RE: Updating iDrac firmware from internal HTTP sever

Does the log show that anything is being download or just that the file is requested? If the catalog is in the root directory of the web server then leave the catalog path blank. Put the server address in the Address field, and if the catalog is in a subdirectory then use the catalog path field to input that directory.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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2 Bronze

RE: Updating iDrac firmware from internal HTTP sever

The logs only show that the catalog is being requested.

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Moderator
Moderator

RE: Updating iDrac firmware from internal HTTP sever

If you are certain that there is no authentication required to download the file then it is likely a path issue. Try adding the path to the file in the address bar instead of using the path field for subdirectories.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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3 Argentum

Re: Updating iDrac firmware from internal HTTP sever

Did you fix your issue?

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Proverbs 4:7 - Wisdom is the principal thing; therefore get wisdom; Yea, with all thy getting get understanding.

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