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VNX 5300 stuck on boot page

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Hi everyone. 

I have VNX 5300 system that is stuck on booting EMC Celerra control station Linux.

Restarted it multiple times but still couldn't go further .

Attached is the screenshot.

Any help will be appreciated. 

I am quite un familiar with Dell Technologies .

1593082719651585750286766214950.jpg

Thanks in advance 

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Re: VNX 5300 stuck on boot page

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Hello Abkoyoma,

VNX: Reboot hangs just after "Booting 'EMC Celerra Control Station' Linux".
Summary: Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.

Article Content

Issue
Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.
When booting up with a monitor attached to the Control Station, you will not see the full boot process.
You will see below output on the monitor screen.
Booting 'EMC Celerra Control Station Linux'
root (hd0,0)
Filesystem type is ext2fs, partition type 0x83
kernel /vmlinuz ro root=/dev/hda3 console=ttyS1,19200 TERM=ansi-generic
[Linux-bzImage, setup=0x1e00, size=0x1d1af4]
initrd /initrd.img
[Linux-initrd @ 0x37dcf000, 0x220323 bytes]

Cause

Monitor is plugged into the VGA port. The screen will not report beyond this point.

Resolution

Unplug the VGA monitor and use a serial connection to a laptop/desktop. The full boot process can be seen by using a program such as PuTTY or HyperTerminal.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Re: VNX 5300 stuck on boot page

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Hello Abkoyoma,

Here is a link to a KB that will explain how to resolve your issue.  You will need to login with your EMC account. https://dell.to/3dwdSvO

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Re: VNX 5300 stuck on boot page

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Hi Dell Sam

Thanks for your answer

The article is permission based. And I don't have an EMC account.

Could you suggest another way.

I'm really stuck.

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Re: VNX 5300 stuck on boot page

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Hi,

 

Could you try creating an account and check if you're able to access to the page? There are some good articles, which may be useful to you in a later time. 


Thanks,
Joey Chong
Dell EMC Enterprise Support Services
Get support on Twitter @DellCaresPro

Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Re: VNX 5300 stuck on boot page

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Hello Abkoyoma,

VNX: Reboot hangs just after "Booting 'EMC Celerra Control Station' Linux".
Summary: Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.

Article Content

Issue
Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.
When booting up with a monitor attached to the Control Station, you will not see the full boot process.
You will see below output on the monitor screen.
Booting 'EMC Celerra Control Station Linux'
root (hd0,0)
Filesystem type is ext2fs, partition type 0x83
kernel /vmlinuz ro root=/dev/hda3 console=ttyS1,19200 TERM=ansi-generic
[Linux-bzImage, setup=0x1e00, size=0x1d1af4]
initrd /initrd.img
[Linux-initrd @ 0x37dcf000, 0x220323 bytes]

Cause

Monitor is plugged into the VGA port. The screen will not report beyond this point.

Resolution

Unplug the VGA monitor and use a serial connection to a laptop/desktop. The full boot process can be seen by using a program such as PuTTY or HyperTerminal.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

View solution in original post

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Re: VNX 5300 stuck on boot page

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Thank you Sam .

That was helpful.

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