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laduwka
6 Indium

Why OMSA and iDRAC show me different information aboun storage battery status?

Hi!

I have 4 servers DELL PowerEdge R710 with CentOS 7, iDRAC and Openmanage Server Administrator 7.4.1

On the 1 and 2 server iDRAC shows me, than storage battery state is OK, but OMSA shows "Battery on Controller PERC 6/i Integrated: State Failed"

# omreport storage battery

List of Batteries in the System

Controller PERC 6/i Integrated (Slot Embedded)
ID                  : 0
Status              : Ok
Name                : Battery 0
State               : Ready
Recharge Count      : Not Applicable
Max Recharge Count  : Not Applicable
Learn State         : Idle
Next Learn Time     : 81 days 4 hours
Maximum Learn Delay : 7 days 0 hours
Learn Mode          : Auto

And in the 3 and 4 servers iDRAC thinks than storage battery state is OK, OMSA thinks than "Battery on Controller PERC 6/i Integrated: State Failed" and omreport thinks than battery status is critical.

omreport storage battery
List of Batteries in the System

Controller PERC 6/i Integrated (Slot Embedded)
ID                  : 0
Status              : Critical
Name                : Battery 0
State               : Failed
Recharge Count      : Not Applicable
Max Recharge Count  : Not Applicable
Learn State         : Idle
Next Learn Time     : 58 days 2 hours
Maximum Learn Delay : 7 days 0 hours
Learn Mode          : Auto

I don't understand what happend with storage battery. Is it OK or not?

I will be really appreciate any help. 

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9 Replies
Moderator
Moderator

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

Hello

You must pull a controller log to find out what the actual state of the battery is. OMSA is good at warning of issues, but it provides very limited information for finding out what the actual issue is. The battery may still be fully operational, but if the battery falls below a certain absolute charge threshold it will be considered failed. You need to review a controller log to review the full status of the battery.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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laduwka
6 Indium

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

Where I can find controller logs?

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laduwka
6 Indium

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

I have exported controller log via OMSA. 


04/15/15 15:46:14: Battery fully charged: Starting a Learn cycle 
04/15/15 15:46:14: EVT#21292-04/15/15 15:46:14: 151=Battery relearn started
04/15/15 15:47:19: EVT#21293-04/15/15 15:47:19: 148=Battery is discharging
04/15/15 15:47:19: EVT#21294-04/15/15 15:47:19: 152=Battery relearn in progress
04/15/15 16:13:19: EVT#21295-04/15/15 16:13:19: 153=Battery relearn completed
04/15/15 16:13:19: Learn completed successfully.
04/15/15 16:13:19: Learn completed successfully 
04/15/15 16:13:19: Next Learn will start on 07 14 2015 

04/15/15 16:13:19: *** BATTERY FEATURE PROPERTIES ***
04/15/15 16:13:19: _________________________________________________

04/15/15 16:13:19: Auto Learn Period : 90 days
04/15/15 16:13:19: Next Learn Time : 490205599
04/15/15 16:13:19: Battery ID : 376603bb
04/15/15 16:13:19: Delayed Learn Interval: 0 hours from scheduled time
04/15/15 16:13:19: Next Learn scheduled on: 07 14 2015
04/15/15 16:13:19: _________________________________________________
^M
04/15/15 16:13:34: EVT#21296-04/15/15 16:13:34: 147=Battery started charging
04/15/15 16:13:34: EVT#21297-04/15/15 16:13:34: 162=Current capacity of the battery is below threshold
04/15/15 18:10:34: EVT#21298-04/15/15 18:10:34: 242=Battery charge complete

And I have warnings "Firmware version is out of date."

Firmware Version 6.2.0-0013
Minimum Required Firmware Version 6.3.3-0002
Driver Version 06.700.06.00-rc1

I installed OMSA on the CentOS 7, if it is important. 

Сan you point me to the direction I should be taking to troubleshoot this? Unfortunatly, I have no expirience to maintenance the hirdware servers. I am used to working with VMs.

If I will upgrade firmware I can lose data on my raid?

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Moderator
Moderator

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

Сan you point me to the direction I should be taking to troubleshoot this? Unfortunatly, I have no expirience to maintenance the hirdware servers

The system just completed a learn cycle. It is possible to receive false battery errors during a learn cycle, so this error may go away when OMSA services or the system are restarted.

There is a section in the controller log that displays absolute and relative charge percentages. You need to post that section for me to tell if the battery capacity is still above failure thresholds.

If I will upgrade firmware I can lose data on my raid?

Upgrading the firmware should not cause any data loss; However before making any hardware or software changes to a production server you should have a valid tested backup. There is always a possibility that something could go wrong.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

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laduwka
6 Indium

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

There is a section in the controller log that displays absolute and relative charge percentages. You need to post that section for me to tell if the battery capacity is still above failure thresholds.

T23: *** BATTERY FEATURE PROPERTIES ***^M

T23: _________________________________________________^M
^M
T23: Auto Learn Period : 90 days^M
T23: Next Learn Time : 483412264^M
T23: Battery ID : 3b980215^M
T23: Delayed Learn Interval: 0 hours from scheduled time^M
T23: Next Learn scheduled on: 04 27 2015^M
T23: _________________________________________________^M
^M
^M
T23: *** BATTERY DESIGN INFORMATION ***^M
T23: _____________________________________________^M
^M
T23: Design Capacity : 1800 mAh^M
T23: Design Voltage : 3700 mV^M
T23: Specification Info, : 31 ^M
T23: Date of Manufacture : 12,24 2009 ^M
T23: Serial Number : 533 ^M
T23: Pack Status-Config : 14 ^M
T23: Manufacturer Name : SMP-PA1.9 ^M
T23: Device Name : DLFR463 ^M
T23: Device Chemistry : LION ^M
T23: Design Data : a0e032d7 ^M
T23: _____________________________________________^M
^M
^M
T23: *** BATTERY CAPACITY INFORMATION ***^M
T23: _____________________________________________^M
^M
T23: Relative State of Charge : 90 % ^M
T23: Absolute State of Charge : 74 % ^M
T23: Remaining Capacity : 1326 mAh^M
T23: Full Charge Capacity : 1489 mAh^M
T23: Time to Empty : 65535 Min^M
T23: Average Time to Empty : 65535 Min^M
T23: Average Time to Full : 65535 Min^M
T23: Cycle Count : 70 ^M
T23: Max Error : 2 % ^M
T23: _____________________________________________^M


T23: *** BATTERY MONITORED INFORMATION ***^M
T23: ____________________________________________________________________________^M
^M
T23: Temperature : 23 C Voltage : 3992 V^M
T23: Current : 0 mA GasGaugeStat : c0^M
T23: GPID : e8ffb899 ChargerStatus : 3^M
T23: Remaining Capacity : 1326 mAh Full Charge Capacity: 1489 mAh^M
T23: Relative Stat of Charge : 90 % FwBBUState : 1 ^M
T23: ____________________________________________________________________________^M
^M
T23: Battery Init over^

Thank you!

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Moderator
Moderator

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

The battery looks good. I think this is just a false error caused by the learn cycle that took place about a week ago.

Daniel Mysinger
Dell EMC, Enterprise Engineer

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laduwka
6 Indium

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

I checked battery information on the other server and I see the next:


T23: *** BATTERY FEATURE PROPERTIES ***^M
T23: _________________________________________________^M
^M
T23: Auto Learn Period : 90 days^M
T23: Next Learn Time : 487696667^M
T23: Battery ID : 379b23cb^M
T23: Delayed Learn Interval: 0 hours from scheduled time^M
T23: Next Learn scheduled on: 06 15 2015^M
T23: _________________________________________________^M
^M
^M
T23: *** BATTERY DESIGN INFORMATION ***^M
T23: _____________________________________________^M
^M
T23: Design Capacity : 1900 mAh^M
T23: Design Voltage : 3700 mV^M
T23: Specification Info, : 31 ^M
T23: Date of Manufacture : 12,27 2007 ^M
T23: Serial Number : 9163 ^M
T23: Pack Status-Config : e4bc ^M
T23: Manufacturer Name : SANYO ^M
T23: Device Name : DLU8735 ^M
T23: Device Chemistry : LION ^M
T23: Design Data : a0e032d7 ^M
T23: _____________________________________________^M

^M
T23: *** BATTERY CAPACITY INFORMATION ***^M
T23: _____________________________________________^M
^M
T23: Relative State of Charge : 89 % ^M
T23: Absolute State of Charge : 19 % ^M
T23: Remaining Capacity : 355 mAh^M
T23: Full Charge Capacity : 397 mAh^M
T23: Time to Empty : 65535 Min^M
T23: Average Time to Empty : 65535 Min^M
T23: Average Time to Full : 65535 Min^M
T23: Cycle Count : 52 ^M
T23: Max Error : 0 % ^M
T23: _____________________________________________^M
^M
^M
T23: *** BATTERY MONITORED INFORMATION ***^M
T23: ____________________________________________________________________________^M
^M
T23: Temperature : 26 C Voltage : 3980 V^M
T23: Current : 0 mA GasGaugeStat : c0^M
T23: GPID : a8ffb899 ChargerStatus : 1^M
T23: Remaining Capacity : 355 mAh Full Charge Capacity: 397 mAh^M
T23: Relative Stat of Charge : 89 % FwBBUState : 1 ^M
T23: ____________________________________________________________________________^

This battery will be out of order shortly? Or I am wrong?

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Moderator
Moderator

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

That battery is failed. The absolute charge is the maximum potential charge amount. 100% equals a 72 hour charge. Once the battery drops below a 24 hour charge it is considered failed(33%). It will sometimes not be marked as failed until it gets to a lower percentage though.

Daniel Mysinger
Dell EMC, Enterprise Engineer

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laduwka
6 Indium

RE: Why OMSA and iDRAC show me different information aboun storage battery status?

Thank you!

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