Message Edited by tester25 on 11-08-2005 04:50 PM
In ITA 7, try to use the Tool -> Troubleshooting menu to see which of the steps of discovery you make it through. Unknown seems to mean it pings, but it doesn't communicate well enough to talk to the ServerAdministrator software.
It could be SNMP community names, or a CIM communication issues. ITA 7 definitely does not like old style OMCI using DMI,... but recent ServerAdministrators using SNMP/CIM should be fine. Somewhere around Dell support there is an 2004 Dell White Paper on configuring the ITA Discovery Service. I found it has a little age on it, but it does a very good job of explaining which versions of what ITA communicates with.
This unfortunately does not seem to be in the main list of white papers any more.