I wonder if somebody could help me, I have recently updated the firmware of our 2162DS KVM switch and since then I cannot access its web interface.
The update was initiated through its web interface by using the "filesystem" option. The firmware did upload successfully, then the switch hung up on rebooting itself. It has a Dell pull-out console attached to it, if I open that one I can see the Dell Logo bouncing like a screensaver, but that all, does not react to its keyboard or touch pad. Tried to power-cycle it, nothing changed.
Item still replies to ping and I can establish a connection to in by using putty-ssh, but I don't know its serial password, Admin and (blank) does not work.
Did anyone see something like that before? Any solutions/workaround?
Thanks in advance,
Solved! Go to Solution.
You can try to downgrade your Java version to 1.7u40; this is a workaround for connection issues only. Also check the release notes to see if there are specific brower issues as well. The one you are using may be too new..
Let us know..
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I don't think it has anything to do with Java. I did a port scan on it, got no reply from port 80 nor from 443. 22 is open though, that is SSH... Besides, since I have physical contact, I've attached a display and a keyborad, display shows the Dell logo bouncing like a screensaver, keyboard is dead.
Tried to connect to it by its "SETUP" port with a serial cable today, didn't succeed. Will try that again tomorrow with an USB to Serial adpter, maybe its my laptop's COM port...its an old machine
Found this in the manual:
OK, that didn't work either, it does nothing but only SSL.
Called support, what was kind of disappointing. Held the line for over 45 minutes then I got disconnected.
Is this really acceptable anywhere? Is this why we bought 3yrs NBD support for our equipment?!
So now what? Do I really have to buy another +2000$ equipment, just because I tried to apply an update what was marked as "urgent" plus followed the instructions of the readme file, what came with it?!
Support got in touch a few minutes later I got disconnected. Promised to get a replacement unit on Monday.
Things look promising. Believe they are moving towards the right direction now.
Thank you Geoff and Nabil Boukouchi
Received replacement unit, configured and it works now. Gave the old one another try with the new serial cables...and it turned out that the old/original serial was faulty! The new one does display the KVM's boot menu through serial!
Tried what the manual suggested, but in the alternate boon menu, the option "Boot Alternate" says "[INCOMPATIBLE]" so nothing really changed...at least I know the Original is not completely dead...
Couldn't revive it anyway.