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evgeniy_cn
Copper

ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

Hi, Folks,

I have updated OMSA 7.2 A00 to OMSA 7.3 A00 and after that I can't login to managment console from my workstation:

I type IP-address, username, password and after clicking Submit (with ingnore certificates warnings enabled), nothing happens, page just reload without any error, in the same time, I can login to another ESXi server, with same version of OMSA installed.

I downgraded OMSA 7.3 to 7.2 on ESXi, but it didn't fix my problem.

I have OME 1.1 installed on other host and I can see, that there is Server Administrator 7.2.0 installed on my ESXi (see. attached picture), if check list of installed packets, OpenManage 7.2 also will be in this list.

Any ideas how to fix it ?

Thanks in advance.

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19 Replies
Moderator
Moderator

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

Hello evgeniy

There are several issues related to services within ESXi. One issue is during an OMSA update the services are supposed to be stopped during the update. Sometimes they do not stop correctly and this causes them to not function properly until restarted. My first recommendation would be to restart the services to see if this is the case. Here is a slightly related thread that discusses restarting the services:

http://en.community.dell.com/techcenter/systems-management/f/4494/p/19491101/20322503.aspx#20322503

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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evgeniy_cn
Copper

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

I used this comand before, with version 7.2 to solve problem with loging, this time I also tryed, but it doesn't help, 

BTW, there is still login problem with version 7.3, I just can login during 1-2 day after restarting services and than need to restart them again.

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Moderator
Moderator

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

I used this comand before, with version 7.2 to solve problem with loging, this time I also tryed, but it doesn't help, 

I would suggest that you turn off the OMSA services, uninstall OMSA, and then reinstall OMSA. If the issue persists then restart the server during your next maintenance window.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

Howdy team,

I'm having the same issue and have logged a ticket with Dell support to investigate. 

I'm running ESXi 5.1.0 799733 with a W2k8 R2 SP1 EE VM on top. 

This is a fresh box, with fresh installs of the appropriate OpenManage 7.3 packages for both. I've tried rebooting and restarting services to no avail. As soon as I hit "submit" to login, with the right creds, it simple seems to refresh the login page. If I input incorrect login details, it returns a login/authentication failed message - i take from this that it's somewhat partially working. 

Anyway, if anyone has any other suggestions, I'll try and report back if Dell support find a solution. 

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evgeniy_cn
Copper

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

Daniel, thanks for reply, but could you kindly explain, what exactly do u mean by your suggestion, if it possible, command by command. Because I already tried reinstall OMSA on ESXi host without success, actually, I already tried everything you wrote, several times, except reinstalling ESXi, but I really want to avoid this step.

And one more question: is there any stable solution to prevent some OMSA services from down, I want to be sure that I can connect to my management panel in any time, without additional service restarting ?

Thank you.

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Moderator
Moderator

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

Sorry about the late response, I was out for a few days and overlooked your response.

And one more question: is there any stable solution to prevent some OMSA services from down, I want to be sure that I can connect to my management panel in any time, without additional service restarting ?

This is not something I can correct. This is a VMware issue with services.

Daniel, thanks for reply, but could you kindly explain, what exactly do u mean by your suggestion, if it possible, command by command. Because I already tried reinstall OMSA on ESXi host without success, actually, I already tried everything you wrote, several times, except reinstalling ESXi, but I really want to avoid this step.

Go to etc/init.d/ and check to make sure these services are running:

./wsman status
it should return: openwsmand is running

./sfcbd status
it should return: sfcbd is running

./hostd status
it should return: hostd is running

If any of them are not running then start them and try connecting. If they are all running then stop wsman and sfcbd and uninstall openmanage:

./sfcbd-watchdog stop
./wsman stop
esxcli software vib remove -n OpenManage

After the uninstall you will need to restart the server. After the restart install OpenManage and let me know if there are still login issues.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

I know I'm opening a stagnant thread here, but I am also having the same problem, and I don't think the problem lies on the VMWare side.

I have a new ESXi 5.5 server running OMSA 7.3 as well as a management server running OMSA 7.3, same problems after attempting to log in. If I try to use that management server to connect to my older ESXi 5.1 hosts running OMSA 7.1 I have the same problem. Yet I can connect with another management server running OMSA 7.1 to those older ESXi hosts running OMSA 7.1 without a problem.

When I try to connect the older OMSA 7.1 management server to the ESXi 5.5 host, I get a version mismatch error as expected and cannot continue. So if the problem is with VMWare, why can I connect 7.1 to 7.1 but not 7.3(mgmt) to 7.1 or 7.3 to 7.3? Everything points back to the OMSA 7.3 running on the management server, which has been re-installed twice.

B

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Norro21
Bronze

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

I have the same problem, a fresh install of OMSA 7.3 won't connect to anything leaving our ESXi 7.3 hosts unmanageable.  It is not an ESXi problem, OMSA 7.3 under windows won't even connect to another OMSA 7.3 under windows.

Why is no one fixing this issue?

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DarrenDK
Copper

RE: ESXi 5.1 u1 (build 1157734) + OMSA 7.3 - can't login to administration pannel (OME 1.1 works fine)

Literally the same exact problem here: ESXi 5.5 with this vib:

OM-SrvAdmin-Dell-Web-7.3.0-588_A00.VIB-ESX55i.zip

Running 

OM-SrvAdmin-Dell-Web-WIN-7.3.0-350_A00.exe

On Windows.

If I use the correct credentials, it instantly goes back to the logon screen. If I use invalid credentials it spins for a while and then eventually gives an authentication failure.

This is a brand new ESXi 5.5 install on a T620

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