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elasto
Bronze

RACADM commands not supported

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Hello,

we have a server R420 with iDrac7 Enterprise.

When we tried execute racadm commands we getting this message:

The current version of Integrated Dell Remote Access Controller (iDRAC)
that do not support the execution of RACADM commands.
Contact Dell customer service to upgrade to iDRAC Express or iDRAC Enterprise
The installed version of RACADM client executable that do not match the
generation of the server.

RACADM version 7.3.2

Firmware Version  1.51.51 (Build 01)

Please advice how to fix this?

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8 Replies
Moderator
Moderator

RE: RACADM commands not supported

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Hello elasto

Run these two commands and let me know if they work:

racadm
racadm getsysinfo

If they both work then let me know what commands are returning the errors. Also, where did you install the 7.3.2 toolset from? I don't see it available on the download page for the R420. Did you install it from SMTD 7.3.2?

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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elasto
Bronze

RE: RACADM commands not supported

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Hello Daniel

# racadm

NOTE:
The current version of Integrated Dell Remote Access Controller (iDRAC)
that do not support the execution of RACADM commands.
Contact Dell customer service to upgrade to iDRAC Express or iDRAC Enterprise
The installed version of RACADM client executable that do not match the
generation of the server.

===============================================================================
RACADM version 7.3.2
Copyright (c) 2003-2013 Dell, Inc.
All Rights Reserved
===============================================================================

Any other racadm command displays note:

# racadm getsysinfo

NOTE:
The current version of Integrated Dell Remote Access Controller (iDRAC)
that do not support the execution of RACADM commands.
Contact Dell customer service to upgrade to iDRAC Express or iDRAC Enterprise
The installed version of RACADM client executable that do not match the
generation of the server.

Toolset was installed from Dell repository: http://linux.dell.com/repo/hardware/latest/bootstrap.cgi 

with command: yum install srvadmin-all

Thanks

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Moderator
Moderator

RE: RACADM commands not supported

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They appear to have a newer version than what we have available on the download site. Before we start uninstalling double check to make sure your DRAC license is properly installed. If you can view OMSA then check the DRAC license section to see what it is authorized for. If OMSA is not working at all then boot into the lifecycle controller and check the DRAC license section.

If the DRAC is properly licensed then uninstall that version and install this one:

http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/poweredge-r420?driverId=JXVHW

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

Get support on Twitter @DellCaresPRO

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bheinsius
Copper

RE: RACADM commands not supported

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i have the same problem but with dell poweredge r620.

racadm gives:

===============================================================================
RACADM version 7.4.0
Copyright (c) 2003-2013 Dell, Inc.
All Rights Reserved
===============================================================================

does the same advice (install version 7.3,A00) apply to my combination of server/racadm version?

- Bart

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elasto
Bronze

RE: RACADM commands not supported

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Hello Bart,

manually installing package "srvadmin-idracadm7" resolve my problem.

bheinsius
Copper

RE: RACADM commands not supported

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thanks Elasto, that solved it for me too.

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RE: RACADM commands not supported

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how do you install a package as a VERY beginner admin. please help

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RE: RACADM commands not supported

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You can refer below wiki to get more details on racadm software and installation

http://en.community.dell.com/techcenter/systems-management/w/wiki/3205.racadm-command-line-interface...

Thanks-

Shine