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VSvatek
Bronze

iDRAC7 KVM keyboard and mouse not working in WinPE 5

Hi. We have a strange problem here. Deploying servers remotely via iDRAC. When we boot via PXE to a WinPE 5 image (WS2012R2), keyboard and mouse are not working. When we boot WinPE4 (WS2012 (non-R2)) or older, it works fine.

The PE image is working fine, I've verified it in a virtual machine where I can use kb+mouse just fine.

What could be the problem? Some Java incompatibility? Or some iDRAC kb+mouse redirection problem regarding the latest WinPE?

I've tried this in Firefox (since I can't access the iDRAC at all from IE11 - it won't let me access HTTPS website with self-signed certificate at all).

We cannot use older version of PE, it has to be 5. The servers in question are M620s.

29 Replies
VSvatek
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

I've managed to get IE11 to display iDRAC GUI correctly, but the problem persists, so I assume this won't be ActiveX vs. Java plugin problem, but something different.

0 Kudos
dagwinstox
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

Same problem here. ONLY when booting from PXE and using WinPE (we have a WDS), the mouse is not working. Sometimes I get it to work by switching the console from Native to JAVA or the other way around, sometimes by re-flashing the iDRAC with the same firmware.

0 Kudos
VSvatek
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

dagwinstox, so you have a working keyboard?

0 Kudos
VSvatek
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

I've got it working after updating iDRAC FW to 1.51.52 (from 1.51.51), which was released on 29th Jan. Not sure if it was the newer fw or the re-flashing that helped.

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VSvatek
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

I spoke too soon, after a reboot, it doesn't work again Smiley Sad

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dagwinstox
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

No keyboard, no mouse. Sometimes it works after shutting down the server and booting PXE again, but not always.

Re-flashing sometimes helps, even with the same firmware version....

0 Kudos
Jibin Peng
Copper

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

Map the WinPE ISO image as virtual CD and boot the server with the ISO resolved my issue. Keyboard and mouse working now.

0 Kudos
dagwinstox
Bronze

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

That is an option, but we using Windows Deployment Services, so it kind of defeats the purpose... :-(

Still hoping Dell can resolve this with a firmware update.

0 Kudos
nadogmoney
Silver

RE: iDRAC7 KVM keyboard and mouse not working in WinPE 5

I am seeing this issue also.

0 Kudos