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iDrac 7 Issue

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Hi there,

I have a lot of Dell 610 and 510 servers all runing iDRAC Enterrise 6. All working a treat.

We have recently got a new Dell 620 server, with iDRAC Enterprise 7.

I have configured it, can ping it but cannot login in remotely. I have read all the other forum posts but stll havng trouble.

I have tried IE8, Chrome, Firefox.

I have added the URL to my trusted sites, deleted all the browsing data, removed the latest Java on my computer, installed the certificate but still no joy. I can still connect to all my other servers runing iDRAC 6, but wondered if anyone had any other ideas?

Many thanks

Kevin

 

 

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14 Replies
Moderator
Moderator

RE: iDrac 7 Issue

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Kevin_Cambs,

The big difference between the iDrac 6 and 7 is the licensing. The Enterprise card is present regardless in the 12th gen servers (620's), but now the Enterprise is accessed via licensing. Have you licensed it for the Enterprise yet? If not, are you plugged into the Wrench port? If so, you need to access the SYSTEM SETUP, then IDRAC SETTINGS-NETWORK and see if the NIC Selection is showing the nic port and not Dedicated. 

Now if you do have the Enterprise licensing and have added it then in that same NIC Selection pulldown, verify if Dedicated is selected. The iDrac wrench (dedicated) port is only usable with the Enterprise, so if it isn't licensed yet then it wont work in that port. 

Let me know what you see,

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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RE: iDrac 7 Issue

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Hi Chris , thaks for getting back to me,

Its definately Enterprise, cause I wanted the dedicated NIC on the back of the machine.

Dedicated was selected when I last looked at it, and I have assigned the IP address I want and can ping it.

I have just double checked it and its definately selected as Dedicated, and its got the IP address in I want etc.

Is trhere anything else in there I should look for?

thanks

Kevin

 

 

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Moderator
Moderator

RE: iDrac 7 Issue

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Swap the selector to shared and see if it is then accessible. If so then verify the license is showing.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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RE: iDrac 7 Issue

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Hi Chris

 

could you give me a bit ore on where to find this please? I have been thru the iDrac network settings but can't see it .....

Thanks

 

Kev

kEV

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Moderator
Moderator

RE: iDrac 7 Issue

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Where you saw the Dedicated, that should be a drop down menu. You should have Shared or LOM1/NIC1. Select one of those and then the drac is shared on nic1. This will test if there is a possible issue with the dedicated port, if the drac functions on the nic.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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RE: iDrac 7 Issue

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OIC cheers!

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RE: iDrac 7 Issue

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Right, stuck it in LOM4, swapped the cable over, login page appears, and I enter the credentials, and the log in page just reloads.

When I put in an inccrect iDRAC password it does actually come back and tell me the password is incorrect.....

So I wonder if there are any partiular client settings I need for my browser?

thanks for your help, its really appreciated

 

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RE: iDrac 7 Issue

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Can you clear browser cache and try the same

Thanks-

Shine

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RE: iDrac 7 Issue

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Hello

 

Done that, tried a new Windows user account and a different browser, and still no joy.

I left it overnight because it said the maximum number of sessions reached, and I have tried it agai this morning, 14 hours later and it still says maximum number of sessions reached...I have to re boot it and remove the power toget around this problem

I have another one of these being delivered later this week, so I will try it on that as well, but I am beginning to think the iDrac has a probem....

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