Highlighted
Larue205
Copper

iDrac7 disappeared from network after 1.51.51 upgrade

Hello all!  First post to Dell!

I have a PowerEdge T420 with Windows Server 2008 R2 SP1 Standard.  The iDRAC7 is express only.

I recently updated a lot of firmware, including LC2 which apparently also upgraded the drac to the newest firmware.

Before the upgrade, I could access the drac via web and ssh.  Now I cannot ping, web, or ssh into the drac.  The drac will acquire a DHCP address, so I know the virtual NIC is working.

I have tried a full racadm factory default and a racadm reboot,  For this small client, the default IP is actually in their lan subnet.  There is only a simple switch and cable modem on the network, so I do not feel there are any connectivity issues...everything else works fine.  Oh, and OMSA can set config on the drac too...like IP and users.

ANY HELP WOULD BE GREATLY APPRECIATED!  This server is 400 miles away from me, so onsite is difficult at best.  (Isn't that what drac is forSmiley Happy

Here's the getsysinfo:

C:\Windows\system32>racadm getsysinfo

RAC Information:
RAC Date/Time = Sat Mar 15 13:21:24 2014

Firmware Version = 1.51.51
Firmware Build = 01
Last Firmware Update = 03/10/2014 06:02:34
Hardware Version = 0.01
MAC Address = E0Smiley Very HappyB:55:_______

Common settings:
Register DNS RAC Name = 0
DNS RAC Name = idrac-________
Current DNS Domain =
Domain Name from DHCP = Disabled

IPv4 settings:
Enabled = 1
Current IP Address = 192.168.0.120
Current IP Gateway = 192.168.0.1
Current IP Netmask = 255.255.255.0
DHCP Enabled = 0
Current DNS Server 1 = 0.0.0.0
Current DNS Server 2 = 0.0.0.0
DNS Servers from DHCP = Disabled

IPv6 settings:
Enabled = 0
Current IP Address 1 = ::
Current IP Gateway = ::
Autoconfig = 1
Link Local IP Address = ::
Current IP Address 2 = ::
Current IP Address 3 = ::
Current IP Address 4 = ::
Current IP Address 5 = ::
Current IP Address 6 = ::
Current IP Address 7 = ::
Current IP Address 8 = ::
Current IP Address 9 = ::
Current IP Address 10 = ::
Current IP Address 11 = ::
Current IP Address 12 = ::
Current IP Address 13 = ::
Current IP Address 14 = ::
Current IP Address 15 = ::
DNS Servers from DHCPv6 = Disabled
Current DNS Server 1 = ::
Current DNS Server 2 = ::

System Information:
System Model = PowerEdge T420
System Revision = I
System BIOS Version = 2.1.2
Service Tag = _______
Express Svc Code = ___________
Host Name = _____DC1
OS Name =
OS Version =
Power Status = ON
Fresh Air Capable = No

Watchdog Information:
Recovery Action = None
Present countdown value = 473 seconds
Initial countdown value = 480 seconds

Embedded NIC MAC Addresses:
NIC.Embedded.1-1-1 Ethernet = E0Smiley Very HappyB:55:________
WWN = E0Smiley Very HappyB:55:________
NIC.Embedded.2-1-1 Ethernet = E0Smiley Very HappyB:55:________
WWN = E0Smiley Very HappyB:55:________

C:\Windows\system32>

0 Kudos
5 Replies

RE: iDrac7 disappeared from network after 1.51.51 upgrade

Try to configure the iDRAC at the same location, with the following commands:

racadm getniccfg
racadm setniccfg –s 172.17.2.124 255.255.252.0 172.17.0.5
Change the IP addresses to your specifications.
Recommendations: Do not configure the iDRAC with an IP address that is also used for your production network. For example, if you use 192.168.0.x for your production network, than consider using 172.16.x.x or 192.168.1.x for your iDRAC (combined with using a different VLAN, which would be better).

With regards,

Roland v.'t Kruys

Dell | ProSupport Server - Enterprise

0 Kudos
Larue205
Copper

RE: iDrac7 disappeared from network after 1.51.51 upgrade

Thanks for your reply,

This is a very small business (<10 nodes).  Their switch is from a big-box store and is not configurable. So in this case the production network is the only network.  Even if I could do VLANs,  I would still need something to route between them...something I believe is beyond the capabilities of the 3-in-1 modem/firewall/WAP box the ISP gave them.

I performed a racadm getniccfg.  The link is up, and the IP cfg is correct for their lan.

Let me know if you want to see the results of the getniccfg.  Also, just a reminder that the rac worked fine before the firmware upgrade.

0 Kudos

RE: iDrac7 disappeared from network after 1.51.51 upgrade

Hi,

Yes, you could send me the info. If possible, run the RACADM RACDUMP and send that one too.

With regards,

Roland v.'t Kruys

Dell | ProSupport Server - Enterprise

0 Kudos
Larue205
Copper

RE: iDrac7 disappeared from network after 1.51.51 upgrade

Roland,  here is the info you requested.  Thanks for helping!


C:\Windows\system32>racadm getniccfg

IPv4 settings:
NIC Enabled = 1
IPv4 Enabled = 1
DHCP Enabled = 0
IP Address = 192.168.0.120
Subnet Mask = 255.255.255.0
Gateway = 192.168.0.1

IPv6 settings:
IPv6 Enabled = 0
DHCP6 Enabled = 1
IP Address 1 = ::
Gateway = ::
Link Local Address = ::
IP Address 2 = ::
IP Address 3 = ::
IP Address 4 = ::
IP Address 5 = ::
IP Address 6 = ::
IP Address 7 = ::
IP Address 8 = ::
IP Address 9 = ::
IP Address 10 = ::
IP Address 11 = ::
IP Address 12 = ::
IP Address 13 = ::
IP Address 14 = ::
IP Address 15 = ::

LOM Status:
NIC Selection = LOM1
Link Detected = Yes
Speed = 1Gb/s
Duplex Mode = Full Duplex
Active NIC = LOM1
Active LOM in Shared Mode = LOM1
FailOver LOM in Shared Mode = None

Static IPv4 settings:
Static IP Address = 192.168.0.120
Static Subnet Mask = 255.255.255.0
Static Gateway = 192.168.0.1

Static IPv6 settings:
Static IP Address 1 = ::
Static Prefix Length = 64
Static Gateway = ::

C:\Windows\system32>racadm racdump
===============================================================================
General System/RAC Information
===============================================================================

RAC Information:
RAC Date/Time = Tue Mar 18 17:14:48 2014

Firmware Version = 1.51.51
Firmware Build = 01
Last Firmware Update = 03/10/2014 06:02:34
Hardware Version = 0.01
MAC Address = E0Smiley Very HappyB:55:_________

Common settings:
Register DNS RAC Name = 0
DNS RAC Name = idrac-______
Current DNS Domain =
Domain Name from DHCP = Disabled

IPv4 settings:
Enabled = 1
Current IP Address = 192.168.0.120
Current IP Gateway = 192.168.0.1
Current IP Netmask = 255.255.255.0
DHCP Enabled = 0
Current DNS Server 1 = 0.0.0.0
Current DNS Server 2 = 0.0.0.0
DNS Servers from DHCP = Disabled

IPv6 settings:
Enabled = 0
Current IP Address 1 = ::
Current IP Gateway = ::
Autoconfig = 1
Link Local IP Address = ::
Current IP Address 2 = ::
Current IP Address 3 = ::
Current IP Address 4 = ::
Current IP Address 5 = ::
Current IP Address 6 = ::
Current IP Address 7 = ::
Current IP Address 8 = ::
Current IP Address 9 = ::
Current IP Address 10 = ::
Current IP Address 11 = ::
Current IP Address 12 = ::
Current IP Address 13 = ::
Current IP Address 14 = ::
Current IP Address 15 = ::
DNS Servers from DHCPv6 = Disabled
Current DNS Server 1 = ::
Current DNS Server 2 = ::

System Information:
System Model = PowerEdge T420
System Revision = I
System BIOS Version = 2.1.2
Service Tag = ________
Express Svc Code = ___________
Host Name = ______DC1
OS Name = Microsoft Windows Server 2008 R2, Standard x64 Edition
OS Version = Version 6.1 (Build 7601 : Service Pack 1) (x64) Server Full In
Power Status = ON
Fresh Air Capable = No

Watchdog Information:
Recovery Action = None
Present countdown value = 478 seconds
Initial countdown value = 480 seconds

Embedded NIC MAC Addresses:
NIC.Embedded.1-1-1 Ethernet = E0Smiley Very HappyB:55:________
WWN = E0Smiley Very HappyB:55:________
NIC.Embedded.2-1-1 Ethernet = E0Smiley Very HappyB:55:________
WWN = E0Smiley Very HappyB:55:________


===============================================================================
Coredump Information
===============================================================================
Dec 31 18:00:10 (none) kernel: sh_eth_init
Dec 31 18:00:10 (none) kernel:
Dec 31 18:00:10 (none) kernel: Monolithic/DRB
Dec 31 18:00:10 (none) kernel: hid_init: Desc: Keyboard/Mouse Function
Dec 31 18:00:10 (none) kernel: hid_init: Name: g_kbdmouse
Dec 31 18:00:10 (none) kernel: hid_init: Version: 20120917
Dec 31 18:00:10 (none) kernel: hid_bind: Using Major Number 232
Dec 31 18:00:10 (none) kernel: hid_bind: using r8a66597_udc, Keyboard ep1 Mouse ep2
Dec 31 18:00:10 (none) kernel: hid_bind: Mouse REL ep3
Dec 31 18:00:12 (none) kernel:
Dec 31 18:00:12 (none) kernel: Generate the command process, the pid is 763!
Mar 16 11:58:05 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 11:58:40 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 11:59:31 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 12:00:02 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 12:57:09 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 12:57:43 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 12:58:23 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse
Mar 16 12:58:55 (none) kernel: g_kbdmouse: high speed config #1 for Keyboard/Mouse


===============================================================================
Network Interface Statistics
===============================================================================
Kernel IPv6 routing table
Destination Next Hop Flags Metric Ref Use Iface
::1/128 :: U 0 1 1 lo
fe80::e2db:55ff:fe0f:4ac4/128 :: U 0 0 1 lo
fe80::/64 :: U 256 0 0 eth1
ff00::/8 :: U 256 0 0 eth1


Kernel IP routing table
Destination Gateway Genmask Flags MSS Window irtt Iface
192.168.0.0 0.0.0.0 255.255.255.0 U 0 0 0 bond0
0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 bond0


Active Internet connections (w/o servers)
Proto Recv-Q Send-Q Local Address Foreign Address State
tcp 0 0 127.0.0.1:46823 127.0.0.1:199 ESTABLISHED
tcp 0 0 127.0.0.1:199 127.0.0.1:46824 ESTABLISHED
tcp 0 0 127.0.0.1:199 127.0.0.1:46823 ESTABLISHED
tcp 0 0 127.0.0.1:46824 127.0.0.1:199 ESTABLISHED


===============================================================================
Session Information
===============================================================================
No active sessions currently exist.

===============================================================================
Process Information
===============================================================================
PID USER VSZ STAT COMMAND
1 root 3040 S init
2 root 0 SW< [kthreadd]
3 root 0 SW< [ksoftirqd/0]
4 root 0 SW< [watchdog/0]
5 root 0 SW< [events/0]
6 root 0 SW< [khelper]
9 root 0 SW< [async/mgr]
70 root 0 SW< [kblockd/0]
81 root 0 SW< [khubd]
84 root 0 SW< [kmmcd]
144 root 0 SW [khungtaskd]
145 root 0 SW [pdflush]
146 root 0 SW [pdflush]
147 root 0 SW< [kswapd0]
148 root 0 SW< [aio/0]
149 root 0 SW< [nfsiod]
150 root 0 SW< [cifsoplockd]
152 root 0 SW< [crypto/0]
316 root 0 SW< [mtdblockd]
320 root 0 SW< [sh_spi.0]
356 root 0 SW< [kstriped]
371 root 0 SW< [rpciod/0]
376 root 0 SW< [mmcqd]
425 root 1172 S /etc/sysapps_script/watchdog_app_.sh start
436 root 0 SW< [kjournald]
438 root 0 SWN [jffs2_gcd_mtd7]
488 root 0 SW< [cryptodev_queue]
550 root 0 RW< [dell_fpdrv thre]
560 root 0 SW< [sh_pbi_wq]
596 root 2968 S /bin/sh /etc/sysapps_script/cfgscripts/cfgbkup.sh
673 root 0 SW< [MSD-0]
682 root 0 SW< [MSD1-0]
691 root 0 SW< [MSD2-0]
700 root 0 SW< [MSD4-0]
751 root 0 SW< [loop6]
755 root 0 SW< [kdmflush]
763 root 2828 S ifconfig eth1 up
766 root 0 SW< [kcryptd_io]
767 root 0 SW< [kcryptd]
816 root 4228 S /bin/dlogrotate 20
890 root 0 SW< [kjournald]
909 root 9292 S /sbin/aim
958 root 8600 S /avct/sbin/os
1073 root 0 SW< [kjournald]
1085 root 0 SW< [loop0]
1095 root 4352 S /bin/ttymonitor
1106 root 5872 S tm
1160 root 35072 S ipmiSystemCallAgent
1166 root 43264 R {SoftTimer} /bin/fullfw
1200 root 0 SW< [ki2c6]
1205 root 0 SW< [ki2c1]
1206 root 0 SW< [ki2c2]
1211 root 2960 S getty -L ttyS3 57600 vt100 -H AVOCENT
1212 root 0 SW< [ki2c5]
1214 root 0 SW< [ki2c4]
1229 root 17788 S /sbin/avct_server
1239 root 5976 S /avct/sbin/pm
1247 root 4368 S /sbin/vfk
1287 root 2852 S /bin/jdaemon
1303 root 9152 S /usr/sbin/dsm_sa_snmpd
1315 root 8804 S /usr/sbin/dsm_sa_eventmgrd
1330 root 8148 S /usr/sbin/dsm_sa_datamgrd
1333 root 10492 S /usr/sbin/dsm_sa_popproc lclpop
1338 root 11656 S /usr/sbin/dsm_sa_popproc lmpop
1379 root 9300 S /avct/sbin/fmgr
1428 root 0 SW< [bond0]
1439 root 8060 S {START} /avct/sbin/osinet
1487 root 1816 S /sbin/syslogd -m 0 -f /flash/data0/etc/syslog.conf
1489 root 1332 S /sbin/klogd
1526 root 0 SW< [kjournald]
1986 root 20548 R /usr/sbin/ipmiextd
2090 root 4356 S /sbin/vkvm_pm
2102 root 8132 S /bin/fb_source
2119 root 7412 S /bin/fb_vnc_server
2128 root 6256 S /bin/ipmi_gateway
2134 root 4676 S /usr/sbin/raclogd
2165 root 4184 S /usr/sbin/sfcbd -d
2166 root 4056 S /usr/sbin/sfcbd -d
2172 root 4648 S /usr/sbin/sfcbd -d
2175 root 7700 S /sbin/avct_wsman -r0
2176 root 9144 S /sbin/avct_wsman -r0
2218 root 1408 S /usr/sbin/ifplugd -i bond0 -afqI -u0 -d0 -miff
2257 root 4212 S /usr/sbin/sfcbd -d
2259 root 4192 S /usr/sbin/sfcbd -d
2261 root 4488 S /usr/sbin/sfcbd -d
2269 root 5256 S /sbin/sshd -g 60
2307 root 17044 S /usr/local/bin/appweb --config ../../../../etc/appwe
2309 root 16948 S /usr/local/bin/guiDataServer
2321 root 2968 S {appweb_monitor.} /bin/sh /etc/sysapps_script/appweb
2328 root 6116 S /usr/local/bin/apwHdlrAgent
2343 root 3280 S /usr/sbin/mrcached
2360 root 12132 S /bin/maserserver
2370 root 1472 R /bin/AppMonitor
2406 root 15856 S /usr/sbin/dsm_sa_popproc iracpop
2407 root 7284 S /bin/mctpd
2411 root 0 SW< [ki2c3]
2577 root 14256 S /usr/sbin/dsm_sa_popproc ienvpop
2631 root 13008 S /usr/sbin/dsm_sa_popproc hwipop
2641 root 6008 S /usr/sbin/dsm_sa_popproc jcpop
2651 root 15496 S /usr/sbin/dsm_sa_popproc hiipop
2658 root 16932 S /usr/sbin/dsm_sa_popproc raidpop
2670 root 7408 S /usr/sbin/dsm_sa_popproc proxypop
2675 root 8544 S /usr/sbin/dsm_sa_popproc reutlpop
2777 root 2960 S /sbin/crond -b
2794 root 2960 S {S_mmc_track.sh} /bin/sh /etc/sysapps_script/S_mmc_t
2796 root 2628 S /bin/memusage -t 10240
2829 root 3040 S init
3239 root 7136 S /sbin/snmpd -c /etc/snmp/snmpd.conf udp:161,udp6:161
4220 root 2828 S sleep 5
4229 root 2960 S sh -c racadm racdump
4230 root 22316 R racadm racdump
4243 root 2828 S sleep 30
4250 root 764 R sh -c P=`pgrep -ox '/usr/sbin/dsm_sa_datamgrd'` || e
4251 root 2960 S sh -c /bin/ps
4252 root 2964 R /bin/ps
11189 root 2828 S sleep 86400


===============================================================================
RAC Firmware Build Log
===============================================================================
BLD_TAG=idracfw_bldtag_1.51.51_691231_1800_00
BLD_VERSION=1.51.51
BLD_NUMBER=69.12.31
BLD_DATE=built for sh7757-DRB system
BLD_TYPE=idrac
BLD_KERNEL=ZIMAGE

C:\Windows\system32>

0 Kudos

RE: iDrac7 disappeared from network after 1.51.51 upgrade

Hi,

Have the following application(s) and tool(s) ready:

Please download the following iDRAC7 User's Guide and follow the guidelines mentioned on these pages:

  • "Network Settings" on page 36-37: You will leave the LOM1 selected in your case. But check if this is in line with the guidelines on these pages.
  • "Setting Up iDRAC7 IP Using CMC Web Interface" on page 38-39: Try to gain access through the Web Interface (Internet Explorer) with using the 192.168.0.120, from within the Remote Desktop Session. Follow the steps mentioned in these pages.
  • "Modifying Network Settings Using Web Interface" on page 55:If you can access the iDRAC7 from within the Internet Explorer, follow these guidelines.
    • Alternatively, "Modifying Network Settings Using Local RACADM" on page 55-56: If not succesfull in the previous step using the Web Interface, try to use PuTTY in stead.

But, if you want the quick and easy way: follow my previous post. I think you can do it fast with that step.

Try to configure the iDRAC at the same location, with the following commands: racadm setniccfg –s <new IP Address> <SubNet> <Default Gateway>

Change the IP addresses to your specifications.

If this does not work or you need more information, you may send me an Private Message or Email.

With regards,

Roland v.'t Kruys

Dell | ProSupport Server - Enterprise

0 Kudos