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DELL-Amy B
3 Argentium

ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Please go here http://cot.ag/bZQE5D to download the latest PC Suite if you have upgraded Android to 2.1.

Long address:

<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>

Please respond to this post if you still have issues with syncing your Streak after you install this new PC Suite software. It is very helpful if you include specific details in your response. I will be addressing other post-Android 2.1-update-issues in a separate blog post after reviewing some additional customer posts on this forum.

Thank you in advance for your patience and feedback!

Amy

 

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63 Replies
chriscullen42
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Hello Amy!

Thanks for this information.  I downloaded the file and installed it on my PC and hey-presto My Streak connected!

I immediatly did a backup and all seemed to go ok with 2 exceptions 😞

1) The backup said it completed with some notes - and these are as follows (taken from the properties in the backup manager)

Backup

Name:xxx

Date: 09/09/2010 12:14:40
Type: Full backup
Size: 0 bytes

Mobile Phone
Mobile Phone IMEI: xxx
Mobile Phone Model: Dell Streak
Name: Chris Streak

Categories
First boot
All user data

Backup Status
Successful with 2 remark(s).

Remarks
All user data: 
telecom/data - Item not found.

First boot: 
  telecom/firstboot - Item not found.

 

And 2) It left a notice in the notification bar which when I click on it shows the little 'Phone is Backing up'  window and then kind of hung - powered off and on to recover.

So, judging from the size of the backup being 0 bytes - I think it has failed - over to you 🙂

 

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AW42
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

New PC Suite installed, Dell Streak Connected and allowed me to Sync my contacts.

But it does not allow me to restore anything from my previous backup pre-OS update.

Just says " No compatible Backups found"

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Beani Kliadi
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Hello,

Downloaded the updated PC Suite and installed it on the laptop. Did a backup and after the backup I disconnected the USB correctly. Then a few minutes later the Streak starts doing a backup whilst not connected the to laptop. Had to turn off the Streak and turn it back on to remove the backup 'Please wait' window. Not sure if this was intended. Also this was done straight after installing the 2.1 update; so it was (with the exception of contacts, wi-fi settings and the homepage set on the browser) clean.

Thanks, Beani

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Romi74
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Hi, I have installed the software and rebooted but when I connected my streak nothing happened. I selected mount which let me manaually move the files but not sync and then tried don't mount but then nothing happened last resort was to connect and then not select anything but yet again nothin happened...

I also have found that the key pad is not as responsive as before .... suggestions please?

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Beani Kliadi
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Hello romi74, dunno if this will help. Had the same problem, fixed it by having the Streak connected with the USB to the computer and 're-mount'ing it each time it disconnected whilst installing, restarting and starting up the Dell PC Suite. After the restart when the Streak was connected to the computer, the PC Suite would run the setup wizard and pickup the device. Should be an option to run the wizard or scan I think, but thats how I did it.

Thanks, Beani

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axfpcouk
2 Bronze

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Hi Amy,

Just downloaded the PC Suite and it all ran ok and sync'd ok, got my contacts back and calendar entries.

However, I still can't connect to the market place, it asks me to enter my gmail details and then sits there saying it is connecting to Google servers to set up my account (?) then complains that I don't have wifi access even though it is showing in the bar at the top. Then it just goes round in circles.

As I can't connect to the market place I can't get back any of the apps I had previously downloaded.

Hate the new keyboard, if this was a result of customer feedback then you need to discount everything they have said because this is just awful, I really liked the 1.6 keyboard with the built in numerical area as this really set it apart from the iphone (I have a 3GS) and it doesn't seem to be as accurate now as it once was.

It totally reset my screens layouts.

Battery life seems to be much shorter under 2.1

Settings > Manage Applications doesn't retain the setting "Filter - Running" and defaults to downloaded - not much use if I can't get to the market place.

Cheers

 

Andy
Dell Customer since 1999 

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AW42
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Not sure where the bug lies, I had the same issue.

You need to turn the Wireless off and login into Google via Phone Data Connection.

You can then turn Wireless back on and it all works.

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tottering
1 Copper

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Pc suite now sees the phone - ha ra

my problem is whilst running a sync it actually sync's nothing between phone and pc!

Contacts 0

Tasks 0 

Calender 0

etc!

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axfpcouk
2 Bronze

Re: ATTN: UK O2 Streak Customers - Post 2.1 Update Syncing Issues

Not sure where the bug lies, I had the same issue.

You need to turn the Wireless off and login into Google via Phone Data Connection.

You can then turn Wireless back on and it all works.

Thanks AW42 - this method worked on my streak also 🐵 

 

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