Ryanjb2010
1 Copper

Re: Broken screen - what can I do?

Ok, everybody in this forum knows the screen, design etc. is a mess, do Dell read their forums?!! If not (which I'm guessing is the case) then how will they find out? We'd have to tell them. My Streak's screen actually seems to have got worse as the top left isn't properly in place and it ripples the LCD anywhere on the screen now without a lot of force/pressure. What do we do to let Dell know it should be recalled???

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nsaspooks
2 Iron

Re: Broken screen - what can I do?

Dell are well aware of the design flaws.

I presented them with a whole list of them and on the 08/11/2010 they had a meeting with the design team and these problems were all discussed.  Sadly they have not had the decency to let me know the conclusion to the meeting. But I will endeavor to find out and post it here for everyone.

Maybe Dell will be prepared to make a statement to its users about the Streak problems.

Amy (Forum Admin) is well aware of me dealings with Dell and the Exec Office, maybe she can shed some light on what they have decided?

As I have said before if you are unhappy waiting for Dell to do something, take it to your Trading Standards Office, Clearly your device is flawed and not fit for the purpose it was designed for (inherent faults are not effected by warranty so its no exscuse for Dell to deny responsibility)

Happy Hunting!:emotion-2:

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bestis1980
3 Argentium

Re: Broken screen - what can I do?

Capacitive screens have several layers and probably some elements of the second layer which is near the screen faced problem and it caused your screen doesn't work. I suggest you to return your mobile or contact your reseller to give you more support.

Tags (3)
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j1kelly
2 Iron

Re: Broken screen - what can I do?

I posted a link to a post in this thread on Dell's facebook page and got a response from someone working for Dell. They promised to have someone address the issue. WOOT!!!

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Ryanjb2010
1 Copper

Re: Broken screen - what can I do?

Can you post the link?

Thanks!

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Roy.Hynde
1 Copper

Re: Broken screen - what can I do?

I would actually like to get a response from Dell on this. 

 

Please see the video and comments below. It appears that the "Gorilla Glass" is living up to it's name but the LCD is breaking. I've dropped my Blackberry Bold a lot and the lcd is perfect. This worries me. 

http://www.youtube.com/watch?v=YuuWRB43HCE

 


It is exactly what I need, It's very useful.
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nsaspooks
2 Iron

Re: Broken screen - what can I do?

The reason for all the damage to screens is simple.  Dell in their infinite wisdom bonded the Gorilla Glass to the LCD display, so any shock to the glass is transmitted directly to the LCD. And  not being the greatest quality LCD it has the habit of bleeding as a result of minor  accidents that  your $20 mobile phone would take in it's stride.

Dell are fully aware of this problem as I gave a list of the design faults to the Streaks design manager and the display was one of them.

If you push Dell on this matter and make them aware of the design flaws I am sure they will want to rectify it for you. Much cheaper than publicly admitting the product is flawed and having to do a recall.

The Streak is not a disposable product even though Dell offer no back-up repairs or spares. If it's not repairable then it cannot be fit for its purpose, any problems just quote consumer law.

For the Price Dell should offer a full repair facility and accept accidents do happen, not suggesting having a Bradley fighting vehicle run over your Streak should be covered under warranty, but simple accidental drops to the floor that any reasonable person would class as an accident should be covered. 99.9% of all other manufacturers accept such accidents happen and design their product accordingly, those that fall through the net the manufacturer will often cover as they have great pride in their reputation and would like their customer to consider them when they next upgrade.

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Highlighted
rudrakapalin
1 Copper

Re: Broken screen - what can I do?

It is wrong to sell such a costly product at such high price. I took the phone out of my pocket and saw that the screen had cracks. Though the touchscreen seems to be working, the liquid of the LCD had spilled. It happened just a few weeks after purchase n they tell me its not under warranty. And now my warranty will expire on 31st of this month and it'll become a piece of junk.

All PCs and Laptops I have are from Dell so I had never expected DELL to do such a thing. I just loved DELL  till this incident happened. Even to repair it, they are asking for around half the price I bough it for.

And as now the prices have dropped, if I go for repair, it'll be just around $10 cheaper than a new DELL.

DELL has broken my trust. Its really a bad feeling for something u love so much. I still do not want to hate DELL and keep telling myself that accidents do happen but when I went online to check for a solution, I found that 1000s of people are having same problem. As the problem is due to manufacturing defect, DELL should take responsibility and conduct a product recall. That'll not only win hearts of many but will also win over many customers who prefer other brands.

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