Ryanjb2010
1 Copper

Re: Broken screen - what can I do?

May I ask, has anyone e-mailed Dell and got a replacement?

Please reply! I did but they take a while, just wanted to know if anyone else has and how long it took - still not sorted mine out!! 😞

 

Thanks!:emotion-42:

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tasanjan
1 Copper

Re: Broken screen - what can I do?

User beware,dell stream is very thin which is good, when you load or unloiad the back cover make sure lay it flat and push  instead of held by two hands at sides, this is from mechenical view advice.

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19apple
2 Bronze

Re: Broken screen - what can I do?

@BOUDA:

Hi ! did you get it back fromflextronics in Hungary ? I m in the same situation and fed up now......

you can MP me

regards

 

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Bouda63
1 Copper

Re: Broken screen - what can I do?

@19apple :

Yes, it came back.  It took exactly 3 loooong weeks.  I had NO word it was coming.  UPS showed up at my door one day.

It was repaired (it"s not a new one : same service tag) but I got a "new" version of android ; still 1.6 but an older bild !! (3889 instead of 6267 I think)

Dell was correct in that they did not charge anything (I was still not sure).  But what a mess between customer service in Marocco (knew nothing and didn't give a sh.t) and the repair shop in Hungary, with nobody to talk to in France (I had to write to AbyB on this forum !!)

"The Phone House", the French outfit who sold me the Sreak that I first used for a full week (!): did not give me any official answer to my complaint but the shop manager gave me a free Dell cover skin (30€) for all this mess.

I am now scared ; what will happen if my Streak gets ill again ?  The doctor is still at school, and the hospital is miles away and they both have no phone.

Hope your story ends well like mine   I wish you luck.  Seems it's needed.

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19apple
2 Bronze

Re: Broken screen - what can I do?

@Bouda

 

Thanks for the detail of your adventure which resemble mine. This lack of communication is unacceptable. Yesterday I sent a complaint via email to

the General Manager of DELL FRANCE. I will see if he respond.

Regards

roger

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Xon67
1 Copper

Re: Broken screen - what can I do?

I'm in the same situation in the US.  I had the new phone (and thought is was amazing) and then I dropped it from counter-top height onto a hard floor.  1/4 of the screen has spider-web cracks.

I take full ownership in the fact that I dropped it--however, Dell provides sabsolutely no support for this phone--no spare parts and no repair service.

I have the official AT&T insurance, but the Streak also isn't supported by the insurance.  The insurance company was originally going to give me a Blackberry Torch.  After requesting that my Android device be replaced by another Android device, the insurance company is providing me with a Samsung Galaxy S as a replacement--for a $150 deductable.  What's the use of $80 insurance if I have to spend another $150 dollars.  I could buy a new phone for that if I hadn't just extended my contract to get the Streak...

In all, the phone looks and works great (at least for me--before I dropped it, that is...), but I think it's scandalous that this phone has no visible support under it, either by Dell order support, Dell technical support, Dell Mobility, AT&T, or the AT&T insurance group.  I won't even go into the details of how many people I talked to at Dell before I found someone who even knew what the device was ("Is it a laptop?").

My experience has been absolutely unbelievably frustrating.  Now I have to decide if my Streak is going to be used as a paperweight or a coaster.  Of course, I'll have to be careful not to cut myself on the tiny loose shards of gorrilla glass...

 

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honest_denver
1 Copper

Re: Broken screen - what can I do?

My dell streak screen does not respond anymore with no reason by itself while everything else works fine. When someone called me, it still appears but I can not press answer. And moreover, I could not unlock the screen by drawing pattern to use it anymore. Please help

Tags (1)
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petetop
1 Copper

Re: Broken screen - what can I do?

Hi
 My Streak lcd broke whilst it was in its holder on the dasboard of my car. Dell sent it away for repair on the 9-9-2010 and said it would take 8 to 10 business days to get back.

 After 10 business days I rang dell to be told it would take 10 to 12 business days, guess what  tonight, after 12 business days I rang Dell once again and was told it would take upto 14 business days.

 I asked to speak to some one who could tell me where my phone was and what was going on with all the lies I was being told by Dell, ie: 8 to 10, 10 to 12, upto 14 business days only to be told my streak was still in Hungary at the "Depot" as dell put it.

 I asked how it was going to get back here by Wednesday as this was the 14 days I had just been informed about only to be told it was 14 days after it reached the " Depot". I asked if she meant Hungary and she said yes.

 So this is now 4 different terms I have been given by Dell and I am getting fed up of being fobbed off by what is supposed to be a reliable company
   Can anybody give me the email address of someone in charge at Dell so I can get a straight answer and maybe get something sorted.
       Regards
               Petetop

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nsaspooks
2 Iron

Re: Broken screen - what can I do?

Two of our Streaks were returned 5 weeks ago, a call to Dell and told we need wait another 7-10 days but not to worry! Not worry!!! They did not pay for the devices, they have been away longer than I have owned them.

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petetop
1 Copper

Re: Broken screen - what can I do?

Hi
 But thats really not good enough for a company like Dell ( or any other company really ).
 If they state a time a repair will take ( and its a common fault so they should have plenty of spares and practice at replacing LCD screens ) and they can't honour that time then they should offer a replacement.
    I rang Dell again ( after 3 weeks ) to find out why my Streak hadn't appeared and a delivery date when I might expect it  and was told it will be with me when its repaired, I asked how much longer and they still said they don't know how long it will be only when its repaired.
 If you were told it would be 7 to 10 days I would ring Dell and ask where the phone actually is, as it takes 7 days to get from Hungary to the UK. If they say its left Hungary ask them for the tracking number as they first told me it was on its way ( 2 weeks ago )until I insisted they must be able to give me a tracking number.
    Regards

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