bossman1
1 Copper

Dead Dell Venue 8 Pro after a week and 1/2. No response at all

Just a no power look situation.  Screen is completely black, held down power key for 10 seconds several times and does not respond.  Have it plugged in wall.  Can't get on with my service tag.

 

Did the windows update about a week ago.  Went ok

What should I do?

23 Replies
toujoursdan
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

I have a variant of this issue. From time to time it won't wake up from a sleep state. It will be plugged in and show charging or full, but it is completely unresponsive. I keep pressing the on button over and over again and  after about 5-15 minutes it will wake up. I don't have this issue on my laptop (which also has 8.1) so suspect it's another Dell issue.

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ajdellaj
2 Bronze

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

I had the same exact problem last week.  Pressing power button did nothing both on battery and plugged in.  The tablet would not wake up.  It's almost like it was busy doing something while sleeping like updates? and eventually drained the battery.

Left it alone and charged it overnight and it powered right up.  The micro usb female slot seems to be firm and makes a good connection with the cable.  Read somewhere that a loose micro usb slot was to blame for not charging the tablet.

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Highlighted
Randy-w5kcm
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

Mine did this also a while back but I was able to recover it by pressing the power button for 10 seconds. Its seems that it is related to automatic updating. You may want to call the Dell Support number 1-866-210-5778. Your service tag number is on the small label near the speaker or on the outside of the box.

Good luck with that.

Berriewine
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

Mine froze while restarting and resetting it didn't help. Seems to freeze in booting back up. 

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Sianthos
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

Mine did that too. Apparently it was caused by one of the Microsoft updates. There was an important update that caused some FUBAR things to happen and normally it wouldn't be highlighted by default to install but if you did then this happened. I fixed it by resetting windows and installing updates that where by default highlighted only. Any updates that weren't automatically checked in the important update section where not installed and I've never had that problem since. As for any future WIFI issues you may have....install the new WiFi driver from the dell support site

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TW99
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

I got around this problem as follows:

Press and hold volume down button while pressing power button >> Venue 8 boots to BIOS

On BIOS Exit menu select save changes and restart even though you have made no changes

This caused my Venue 8 to reboot into Windows and work normally.  I have never had the problem again (for a week) but don't know why.

4thebirds
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

Thank you so much. I just got my Dell tablet on Tuesday and today it went dead but after I read what you did I was able to get it back started so again thank you. I just hope that this is not the start of a bad tablet.

Sianthos
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

Oh the tablet is great. Mine is currently being repaired after swan diving into the pavement.....I had a case on but the case I had sucked. My tablets coming back this week though along with the new Fergus safe port rugged case for it

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RosiReddy
1 Copper

RE: Dead Dell Venue 8 Pro after a week and 1/2. No response at all

It means, all of you didn't update to new windows version after fixing this issue?

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