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1 Copper

Re: Dell Active Pen Not Working

Did you ever get a solution please? I am experiencing this same problem with a different laptop and pen

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2 Bronze

Re: Dell Active Pen Not Working

no solution for me yet. Just tried the pressing both buttons together to change inking mode, but that makes no differrence with my pen.

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1 Copper

Re: Dell Active Pen Not Working

I am stuck with Active Pen 557W and Latitude 7490.

Have tried to download Active Pen drivers but just get a message "No tablet detected on the system"

I just want to use the pen!!!

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1 Copper

Re: Dell Active Pen Not Working

Same issue for me, model pn556w. I read many posts about defective design of the case and tried to fix it as shown on the picture. I inserted M3 screw nut to the bottom of the AAAA case since it fitted well and its height allows to have a permanent contact to the '+' of AAAA battery. Also very important is to fix the nut so it doesn't move up thanks to a piece of black plastic preventing a short circuit! Be careful!

contact fix PN556Wcontact fix PN556W

Works well so far.

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1 Copper

Re: Dell Active Pen Not Working

Have you tried to switch the pen mode from AES to MPP? 

see in user guide (https://downloads.dell.com/manuals/all-products/esuprt_electronics/esuprt_stylus/dell-active-pen-pn5...

Mode Checking:
• Press briefly on both Bottom Barrel Button and Top Barrel
Button, to indicate the current Inking Mode as follows:
• Microsoft Pen Protocol (MPP) — Blinks twice
• Wacom Active Electrostatic (AES) — Blinks once
Mode Switching:
• Press and hold for 2 seconds on both Bottom Barrel
Button and Top Barrel Button to trigger Mode Switching.
After completion of mode switching, indicator will show
the current effective Mode as follows:
• MPP — Blinks twice
• AES — Blinks once

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